I let my Y chromosome keep me male, not that that has any bearing on the importance of one's experience or how they feel about it, but this is some real bull... WW is out of controllers again and I am still waiting on my order for a motor made back in July of 2021. They had controllers when I placed an order. They got a shipment of motors since I placed my order, but then were out of controllers. They received more controllers with the promise all outstanding orders would be taken care of by end of March. End of March has come and gone. I have seen people who placed orders multiple months after me and get their bike. WW keeps stringing me along. All of the apologists & fanboys putting down others' experiences and concerns just because you get special treatment doesn't alleviate the situation of others, it only serves to make WW look worse by playing favoritism if others are actively placing orders and getting them fulfilled promptly while others are pushed further down the queue. I've had this cloud hanging over my head with my order for nearly 10 months now. I don't want to worry about when I'm going to get my $2000 miracle motor, I want to worry about where I'm going to ride tomorrow.
0 stars for customer service - empty promises that the product you paid for is just around the corner in perpetuity.
0 stars for the product - I paid for a simple X1 motor with no bike parts severely squeezed by whatever supply chain crisis and don't have it nearly 10 months later. I've placed ordered from China, Taiwan, Japan, UK, and EU over the pandemic, I've been on a waitlist to order with a lead time, I've ordered custom fabricated parts with a lead time, I've designed and had many parts printed domestically and overseas. No wait has been anywhere near this ridiculous. Not lithium batteries, not bike parts, not electronic components, not 'in-demand' metals, not anything. I ordered a saddle from Germany that wasn't supposed to go on sale in the NA market for a few months, got that puppy in a couple weeks no hassle. The next longest unexpected wait was a pair of Nextie rims and that's because they were sitting at the airport waiting in queue for space on a plane for a few weeks.
Only reason I don't ask for my money back at this point is because I'm less likely to see that than the motor. WW has rotated stock at least twice since my order was placed and there are whole bikes built and ready to ship on the store page that have X1 motors on them as well, and here I sit with my thumb up my ass, ranting to strangers.
I have zero confidence that if I needed to utilize the 2 year warranty I paid for that it would actually be of any benefit. I have near zero confidence I will get my order by the end of May. I have very little confidence the programming cable will be included with my initial order, and I'm also concerned that they'll ship it configured as 48V instead of 52V and not want to pay shipping to rectify that. I'm holding out hope I can at least get my account approved so I can set up profiles on the controller within a week of arrival. I hope I'm just being pessimistic, I want to be proven wrong and I'd love to feel guilty for being 'so harsh' on them...
But to be blunt, if WW didn't have exclusive rights to the X1 controller in North America they'd be little more than vaporware. I'm ashamed to have ever hyped them up. There's absolutely no way they can regain my confidence as a customer and I won't buy from them again regardless of what they tell people in the update emails. Currently, as far as I'm concerned the only innovation they are responsible for is streamlining the process of fleecing people out of non-negligible amounts of money without delivering a commensurate product.
Kudos to all of you who get the VIP treatment from WW, but with all due respect (and to be frank given your dismissal of others, not much is due) my money is as good as yours and you're not special. If WW is showing certain customers preference then that only goes to show how terrible they are at running a business - and that they are operating in an illegal manner.
A business in the US has an obligation to honor paying customers' orders and keep them informed of all delays.
And before we talk about supply chain woes - I got a motor from China late 2021 to my door within 4 weeks of ordering it, for literally $1000 less than the X1 from WW. I have bought two custom pair of carbon rims from Nextie, solid rim bed so nothing that was ready to ship. I've had one set for 10 months, the other for 5. Nextie forgot a part of my shipping address for the second order so I had to pick it up at the post office, it gave me a little worry but was no sweat to handle but they refunded me the $98 shipping like it was nothing and apologized. I'm about to order a HT fat frame from them, they've been excellent. I ordered a carbon frame from China early 2021, pandemic still raging - I got it to my door in about 8 weeks, and part of that lead time was from painting. Communication, response time, shipping time, price - all great. These are both business that have large volume orders from different customers but they handled little ol' me and my cold hard cash just as well as any domestic retailer that would be deserving of 5 stars.
I understand backers of an unrealized product should to some degree have tempered expectations about the
timeline of their product, but if the buy in from them asked is for the
full sale price of the finsihed product, and not just the sale value of the element being developed (the frame) - then there should be more of a commitment from the producer to deliver on their promise or honor refunds in a timely manner. They sold a product, not the chance to own a product. To my understanding people were charged for the entire bike and not just the frame, and some are left holding the bag on those parts that may or may not even be paid for or ordered, as there is no frame to build a bike with. Essentially an interest-free business loan. I'm hesitant to put a $500 refundable deposit on a $50,000 electric vehicle to secure a number in line and ensure that juicy $7500 tax credit... Nobody is financing $80,000 for a loaded F150-L before shipment; the goofy Cybertruck that's been shipping next year for the past 3 years only has a $100 refundable deposit on it... I'm rambling again but I think I've articulated the point in regards to those founders who have not had their issues squared away and the uncouthness of asking full price up front for a product the didn't even know whether they could deliver or noth. I'm not privvy to them terms founders agreed to in their purchase so this is half assumption.
As obnoxious as
@Rome has been with his low-effort, unintelligible comments, he was still entitled to a timely refund in full. The fact that he had to dispute charges and WW said to do so - that they wouldn't dispute - in order to get his full refund... this seems to be done out of spite and regardless of the trash talk is no way to professionally conduct a business. Afterall,
it's just business. Money in exchange for a product. Because a customer got upset at undelivered promises, requested a refund and was not given it, and then posted a negative review abou their negative experience doesn't mean they should be punished by said business. I was excited for WW's products and that got me excited for them as a company, but things aren't looking so rosy nearly a year later and the right now how I'm feeling after this latest news is that I only care enough for WW to continue to exist as a business is so that they can fulfill my order then remain operational for 2 years to cover my warranty should I need to utilize it.
I can honestly see why WW abandoned this thread because it has often deviated from the original intent and at times devolved into a petty game of keyboard-fu. I appreciated their move to frequent email updates and what I was seeing had me hopeful to be out riding with the improved weather, but once again they dropped the ball and didn't say anything until asked. They got controllers the first week of March and included pictures of them in the update, said all outstanding orders will ship by the end of March. We're coming up on the end of April and I find out they're again waiting on controllers for my order. Absolutely wild.
2 days after ordering: "your order ships in 2 weeks"
ask ~4 weeks after ordering: "should ship in 2-3 weeks"
ask ~8 weeks after ordering: "this Friday"
ask ~11 weeks after ordering: "waiting on motors, expect to have by end of October"
ask ~16 weeks after ordering: "we got motors in October but are waiting on controllers, first half of January"
then the update emails started coming, I at least had updates on the delays... but of course more empty promises. this is exhausting. I did not expect purchasing the best most amazing most powerful most efficient innovative controller for the Bafang Ultra Max that's fully programmable would occupy this much mental real estate more than half a year later. Many things have changed in my life since I placed my order, one thing that has remained constant is that I am Archon X1-less. I want to let go of this baggage and leave it in the past so I can move on with my life and embrace the future - the wind in my hair and the g-out of a nice banked turn at the bottom of a quick descent. And the sad thing is all this waiting has only bolstered my expectations for the product, undoubtedly setting me up for disappointment if I finally ever do get the motor...
Somehow, I'm still hopeful - but I'm not optimistic.