Definitely everything covered under warranty
I am glad this was covered and you were able to get back to riding.
Bosch stocks several hundred motors + batteries + displays at any given point within the US. It makes any warranty replacement easier.
Normally delays are often administrative related but Bosch has been very good with support.
I would say Shimano is pretty close. Everything else is completely dependent on the company or the distributor.
Warranty is only as good as the entity standing behind it. So, it is quite important to know the person behind a product and their history.
if your frames have been certified (EN / ASTM etc), that is close to a given.
Most companies do not share this data at all. That is why there is so much variation in frame quality and between suppliers.
Dropout tolerances, pivot point bearings, suspension kinematics, frame material and geometry etc.. there are so many factors that go into frame building.
I agree most people won't be able to discern the quality of a $400 frame vs $100 frame.
When I visit Rohloff and Alber Neodrive this summer, I will make sure to visit Kalkhoff.
Their E-bike testing facility is top-notch. Take a look at this:
One of my goals is to make a detailed video of the frame design and testing process. This will be helpful to those who enjoy learning the engineering behind E-bikes.
Not many E-bike companies share that kind of testing data. When you purchase a chemical, they provide something like MSDS : Materials Safety Data sheet. QC can be quite hit and miss at sub 2K pricepoint.
If a company enables full access to their customers all testing data (incl video) of the frames with motor power on, customers will know they are in good hands!
This bike looks unique with the Pinion gear box. I just feel that there are other, better selling points for the bike.
I concur with you. When people see the final specs and price, it will be a very compelling case.
Hypothetically we are talking about a startup, with no idea of long term viability.
This is the case for every startup and every company including Trek, Giant and
Specialized were startups at one point.
While it can be construed as a sales pitch, what we bring to the table is extremely unique.
Not many E-bike companies have someone with a PhD in battery technology, 2 E-bike world records and world's top battery scientist on the company board.