They don't show a military--or any other-- discount on their web site except for offers like "$500 off for 2 bikes." I asked for it in an on-line chat with "Fiona" and she checked with her manager and got approval for it. She asked how much and I said $200.
In terms of dollar value, the helmet they sent sells for $55 on their web site. What's impressive is they offered it to me without any action on my part--on Sept 16th in an on-line chat with "Michele" I simply asked if they had a revised ship date. She said she would check with the shipping department and "get back to me." (yeah right, like she might ever get back to me.) Lo and behold, the next business day I received an email invitation for an on-line chat. I logged on to my account and shortly Michele came on and wrote "I checked with our shipping department again about your orange Kommoda. We will ship it to you in 10 working days and send a tracking number to you." I believe they ship out of Arizona, so the cross country trek to me should put the bike in my possession during the first week of October.
Like many, I'm quite jaded about expected ship dates. Time will tell. I am impressed with their pre-delivery customer service, even with the botched delivery dates---the free helmet certainly helped.
