Sure, but the lack of transparency, terrible comms, and clear dishonesty should be well within their ability to fix. Getting this kind of thing right in challenging circumstances turns would be massive detractors like me into raving advocates - they've missed an opportunity here by taking the low road.Intentions are good, they're just getting hit from all directions (including suppliers they returned inventory to who are slow to refund).
If I remember right he did not agree to the bike .they did not send the bike he agreed to but one with lesser components and one that had issues.But he agreed to the sale. That's NOT their fault. Unless they knowingly sent him a bike they knew had issues I don't see how you could say they should have never sold him the bike. The bike didn't work out, they agreed to take it back. Good on them, I don't believe they had ANY obligation to do so. I also don't think they would have agreed to take it back if they believed they couldn't offer a timely refund. They were trying to do the right thing and likely banking on vendor refunds being paid in a timely manner, and they guessed wrong.
How he funded his purchase is irrelevant. There is no tit for tat when it comes to the corporate veil. If this was Rad, Biktrix, Sondors, or a large company with substantial capital I would say it's unreasonable that a refund hasn't yet been paid, but we're talking about a small company with obvious cash flow issues, that's just how it is. You can jump up and down and say you don't give two shits about the complexities, it's not going to change the situation.
thats a whole different powertrain so a different bike.Re-reading the OP the parts substituted were of comparable value. Granted, they didn't provide the exact specs agreed to, but the primary reason why the bike was returned was the downgrade from belt drive which was agreed to, no?
Trust me, I was all for staying positive through most of this situation and not flaming them given the circumstances. Their now ignoring my messages while owing me money, how the hell am I supposed to feel/act about that? What logical person wouldn't be irate in my shoes?