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Many of us find that great customer service is happening far less often than we'd like. We've all dealt with companies that promise you the world before you buy their product, but offer you nothing in the way of customer after-sales service once you've given them your hard earned money. Which...

I'm having problems powering up my Ultra motor after the install. I had the motor resting over the frame (bike was upside down) with the wires attached. I powered up the battery, hit the power button and the display came alive and I was able to spin the motor with the throttle. After a struggle...

Since my Hydra is off the road because of my leaking Kindernay hub I decided to take the motor apart to see how much grease there was. I was expecting near zero grease, like my UC Pro's motor, but was pleasantly surprised to see the gears had a decent amount of grease. I'll still take out...

I went for a ride today and the hub was reluctant to shift into 7th gear. I thought the shifter might need adjusting or bleeding, but when I looked at the bike later on in the day I found this: Looks like I'll have to ship the hub somewhere for repairs. I've texted Pushkar about the...

The Ultra motor is my UC Pro is getting louder and louder, so I think it may be time to re-grease the gears. This is the first time I've done this, so any tips would be appreciated. I've watched a handful of videos on this topic, using Corn Head grease, and it looks to be a straightforward...

Definitely something I'll be following....

I'm trying to switch the PAS setting on my DPC18 display, but I can't see where I would do that on the display's settings' page. What am I missing?

Not much traffic on this site anymore. Where is everyone? Anyone recently order or receive a Hydra? I'm wondering if Pushkar has any frames in stock to build new bikes. He hasn't posted on this site for a long time. I can usually contact him via text messaging, but I've texted him three...

I'm noticing an odd shudder and a clatter-like sound from the front Magura brake on both my UC Pro and my Hydra when braking semi hard. It's VERY noticeable when braking hard. Anyone else have this happening with their WW bikes equipped with Magura brakes?

Did I read somewhere on this WW forum that some Hydra owners were experiencing intermittent power losses? On my last ride that happened to me. While riding along in level 1 the motor watts output would, every once in the while, go to zero. If I continued to pedal the power always returned, but...

I know we've discussed this before, but has anyone found a throttle that works well with the Ultra motor with the X1 controller? By works well, I mean a throttle that's smooth in operation and can hold a speed without the motor surging.

What do you guys think of the basic Hydra suspension (DVO Diamond 2D front and DVO Topaz T3 Air in the rear) I'll only be riding on medium/mild trails, rail trails, and pavement, so would be basic suspension be okay, or should I option up to the Mezzer Pro in the front and Manitou Mara in the rear?

The only time I use the throttle on my UC Pro is to get started from a stop. Yesterday, on the way back home from a ride, I tried riding without pedalling and only using the throttle, just to see what it felt like. When starting from a stop the power output is smooth, but at a constant speed...

My UC Pro shows that it has 5 power levels, but the number of levels can be increase to 9. Can someone tell me what the advantages would be to switching my number of levels from 5 to 9? Would level 5 (1to 5 levels) give the same power output as 9 (1 to 9 levels)?

I have a Mezzer Pro on my UC Pro and I'm like to adjust the suspension. I find that the suspension is too soft, so I'd like to stiffen it up a bit. I know this suspension fork has multiple adjustments, but I have no idea how to make those adjustments. I've looked online, but haven't found a...

I'm looking for a source for a 48t steel chain ring to fit our Ultra motors. I'd rather not deal with Alibaba, if I don't have to, since it could take a considerable length of time to get it delivered to N.A.

My UC Pro came with two Shark 52c, 880Wh batteries and a WW 10a charger. It doesn't matter what I set the charging % at (80,90, or 100%) the charger always stops at around 76 to 78% (as seen on the bike's display). Can someone explain to me why the charger won't charge the battery to a higher...

It's been a long, long wait but my WW bike has finally been delivered. The box arrived in pretty good shape, with damage to the packing carton limited to one, small spot. Nothing damaged on the inside. I've got the bike partially assembled and will probably get everything on tomorrow...

I just watched a youtube video showing Bolton Bike's new titanium framed ebike that they plan to have for sale sometime in early 2022. In the video he commented that no one has produced a titanium framed ebike before and I commented that Watt Wagons has been producing a titanium ebike for a...

I just finished watching a youtube video featuring a mountain bike with the Ultra motor. It destroyed all the competition. I left a comment that they should also look at the Hydra, with its optional 2300W.