Sondors MXS motor mess

[Scarlet/Fire]

Ok -I’ve really enjoyed my MXS! But getting Sondors to send me the correct motor for THEIR BIKE,is frustrating!!!!
Just received motor number 2- WRONG
AGAIN.
Sorry needed some ventilation- here’s pics,they keep sending motors with connection cables that are too short-
Original 10.25 axle cable exit to end
Replacement 6.75 = 3.5 inches too short

 

[harryS]

Have someone extend the cable for you, There's three thick wires for power and six small signal wires in there. Somebody at a PC shop. Tell him to use butt connectors on the thick wires.

 

[Scarlet/Fire]

They’ve sold 100,000 ebikes - if they can’t fulfill this super basic request....... No surgery until it’s the patient’s last option,but thanks!

 

[ElevenAD]

They’ve sold 100,000 ebikes - if they can’t fulfill this super basic request....... No surgery until it’s the patient’s last option,but thanks!

i agree, screwing it up twice is already super lame! what happened to the original motor?

 

[Scarlet/Fire]

After 5K started making noises - now I know it was failed planetary gears (3 teeth broke on 1 gear) but before all this I was hesitant to open up the motor (over that- really no problem)
So I figured I buy the whole new motor and potential rebuild the old one as a back up-
Should’ve just bought a new clutch.....

 

[harryS]

Well, I appreciate your complaint a lot better now. I thought you had two motors sent on warranty, but you paid for the first one. Plus the original motor shouldn't have failed.

 

[Scarlet/Fire]

Although unlikely-Maybe I’m the first MXS owner to have a clutch failure?or maybe others have received the wrong motor and simply wept and started walking?in the scheme of things... it’s nothing- but every day I receive another ad “Act Now! Are bikes are Amazing “ it’s irritating-

 

[Cuz Vinny]

You can buy an extension cable, pretty simple fix.

750w Bafang motor extension cable

750w Bafang motor extension cable will allow you to extend, place and install your controller in areas normally won't be able to reach. This extension cable has the male plug on one end and a female plug on the other end to fit our 750w Bafang rear

electrobikeworld.com

 

[Scarlet/Fire]

Hopefully their ineptitude won’t cause me to bridge a 3.5 inch gap with a f****** 4foot cable!!!! Thanks I’ve saved the link for that possibility!

 

[Cuz Vinny]

Hopefully their ineptitude won’t cause me to bridge a 3.5 inch gap with a f****** 4foot cable!!!! Thanks I’ve saved the link for that possibility!

Ok, so there are two versions of the 750w motor Sondors uses. One is for the fat bike which I believe has shorter chainstays and the MXS which I believe has longer chainstays. If your not a member of the Sondors Owners Group on Facebook I’d join. Someone will most likely buy your motor. Then I’d contact Sondors and let them know you need a motor for a MXS and it has to have a 10 inch cable.

 

[Scarlet/Fire]

I sent it back- I told them before they sent the 2nd short cable version,but who am I ? Friggin ridiculous