Yes, these things used to happen in the past:
- Bad, really bad BLOKS display. Specialized offered free overhaul to the newer TCD-w. I got my 2017 Vado 5.0 upgraded to 2020 Vado 6.0 electronics, which included a $500 Supernova M99 Pro headlight, new rack, new horn, new handlebar remotes (including one for the horn), and the TCD-w. Free of charge.
- Yes, Specialized greatly extended the warranty duration for replacement of faulty motors of the era (from 2 to 4 years)
- Yes, Specialized were replacing e-bikes with broken frames with brand new e-bikes.
- Yes, these pains are over now.
This is what I call "Specialized Warranty". Even in the worst times, Specialized were always backing their customers.
These bad times have been over for a long while. Now, there is a new system called Mastermind, and Mastermind Turbo e-bikes have been available since September 2021.
Where is the Bosch Smart System? When will the Bosch Smart System implement dual battery and Rohloff? Eh?