gioflowers
Active Member
- Region
- Canada
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It's a tragedy when you cannot take your bike to an appointment because there is no-where to lock it up.
Bike racks should be mandatory around high traffic areas.
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No pics means it did not happen.
![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() May 2, 2022, 1:34 PM PDT Hello G, Thank you for your video submission. I have forwarded this to our warranty and technical department to review. They will get back to you as soon as they can regarding shipping you the correct battery bracket. Keep in mind we operate through a queueing system and responses may take 1-3 days depending on volume. Thank you for your anticipated patience and cooperation. Kind regards, Kevin
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Rize Bikes (Rize Bikes) Jun 3, 2022, 10:58 AM PDT Good Afternoon G, We are sorry for the delay in getting you the battery mount, we have had continual logistical delays. We are still expecting them to come in, and I am hoping to have them late next week, but sadly as much as I want to guarantee it I can not. So there are two option we can provide for you.
Best regards, Craig Warranty Technical Manager Rize Bikes |
I am re-reading what I wrote and I want to add that I was pissed off. I am no longer pissed off. I understand shipping issues. As a customer I want to remain loyal and hopeful here. Much of my being pissed off was, I think, because I have some plans/goals hinging on getting that secondary battery mounted, like facing a personal challenge this summer to take this bike on a longer ride, ferry, meeting up with people, etc. etc. So, as usual, there is more that is happening when a customer gets this upset.Charging you a restocking fee is utter BS.
![]() | Rize Bikes (Rize Bikes) Jun 21, 2022, 9:35 AM PDT Hello G, Oh no! Our sincerest apologies for sending you the incorrect one. I'll have your correct battery mount for the Liberty shipped out today with 1-day express delivery. Please do not hesitate to let us know if you have any other questions or concerns, we would be happy to assist. Kind regards, Kevin Rize Bikes |
Hey TROLL. Your s*it posts suite your moniker. Now go play on the street.Lol that's one big light. Green tires?