Before I knew anything about anything last August 2021, I ordered a Grizzly as my first ebike ever. I was so excited. I was in love.
Then I remembered that I am a short rider and my heart sank. I think that I went a little wild because Ariel Rider graciously talked to me about the challenge on the Grizzly for a short rider, they cancelled my ordered for my own benefit - I was grateful but felt lost and pissed. It wasn't until this year a few months ago that I realized that I could wear platform boots. Then when I contacted Ariel Rider again, somehow things changed over the past year and they do not ship to Canada. Too bad because now they have the step-through.
A few months ago I got the itch to buy another ebike - bad jag. And knowing that Ariel does not to ship to Canada I thought that I would contract my own shipper. So I went through a lot in the past few months and worked with someone on Craigs' List who had a new Ariel Rider X class for sale, fully loaded with sweetness. The Freight Forward company looked like it was going to work. The freight company required the ebike to be crated up before pick-up and the seller was willing to build a crate for it - he used to build them for a living! It would have worked and the cost would have been about 300.00 CAD for the Freight Forward company. But I let it go. It felt like it was getting to be too much to deal with once it arrived to the mainland and have another company transport the crate to me. It's a long story, but yes, I know about the Grizzly and Ariel Rider. Thanks for posting this.
Ariel Rider Shipping Policy
Once you've received the tracking number,
requests for any changes in delivery should be requested directly with Ariel Rider Ebikes and not with the courier. These changes cannot be guaranteed after the tracking number is issued and there may be a fee associated with these change requests.
Any changes that the customer makes regarding shipping
once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences
surrender the option for replacement items and/or refunds if any issues occur.
Please note Ariel Rider Ebikes/Arba International LLC are not responsible for any lost, stolen, or damaged items due to any parcel service fault. If you wish to insure your purchase, we do offer a 3rd party insurance option at check out. If any damage or missing item occurs on your shipment, 3rd party insurance providers will be your point of contact in resolving the issue. If you do not purchase insurance at checkout, we may not be able to assist you with your damages.
3rd party or self-shipping of any Ariel Rider EBikes or battery is
prohibited due to specific certifications required to ship lithium-ion batteries. The MSDS documentation necessary for a 3rd party carrier to ship our battery is proprietary information and will not be provided if requested.
Any
claims that are not filed within
5 days after receiving the goods are not eligible for claims.
Address Changes
However,
we cannot update the shipping or billing address once your order is confirmed. Changes to bike orders must be approved by Ariel Rider and are subject to additional rerouting fees.
Battery Returns. ... battery purchases are non-returnable.
Refusal of Shipment Delivery: If the item is refused at delivery, the shipping fee (both ways) will be deducted from your refund.
Refunds (if applicable): We will also notify you of the approval or rejection of your refund. If the item has no manufacturing defects, the wear and tear on the bike, shipping fee (both ways), and subject to up to a 25% restocking fee will be applied to ebike orders.
items ordered during a sale (such as black Friday sales, Christmas sales, father's day, etc.) cannot be canceled.
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Today, I would steer away
Customers requiring shipping
assess company relations
differently than customers
who can real time the seller
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Hoist ology 101
