Dear all,
I'm getting into the conversation as Christopher kindly let us know about this thread.
As I'm the customer service manager at Ariel Rider Ebikes, I feel like I need to address some of the questions raised here.
Dear
@George S. Mr. Christopher has no relation to our company or whatsoever. I can easily send you a copy of our email conversation of the last few days to you. He's trying to buy a new ebike and simply just comparing some of his options.
Dear
@RooHoo thank you for bringing this up as it's something we're also having hard time dealing with. These fake accounts started ever since we got into the US market, and they have no relation to us or whatsoever. I'm personally searching for these accounts and reporting them one by one to Facebook, Instagram and Twitter. I've managed to find some of the actual owners of those photos and sent them personal apology mails and copies of our reports. Which I can easily send to you as well. Online sales is often times a dirty business, we have tons of spam links to our website which if we don't take care of, google would eventually delete us from their search results, our website has been attached a few times just this year. What I'm trying to say is, it's very easy to get a company black listed online by these methods, which we have to fight against on a daily basis.
About that Huntington beach shop information, I was the one who actually deleted the photo but not because of the reason you think. There was a really nasty comment under it by the owner of a competitor company. So we decided to delete the photo all in all. You can actually contact with that shop in Huntington Beach, they're very happy with our ebikes and actually waiting for their shipment right now.
@Cameron Newland Thank you for bringing this up. There's obviously a glitch on our website. We're actually available throughout west coast. I'll get in touch with our IT to get that glitch sorted out. Obviously a service point in Nuremberg wouldn't work for anyone in the US
And for the rest, please do not hesitate to contact me via here or by mail (info [at] arielrider [dot] com) if you have any further questions. I'd be more than happy to answer your questions.
We're fully aware that we're new in the US market, however, that doesn't necessarily mean that we're new in the industry. It's been over 6 years that we're in the industry and most of the shop owners in CA that we work with knows our founders personally for years. So we're here to stay
PS. As for the USB port option situation, we're actually the first company to use a USB port on their ebikes about 4 years ago (just like we're the first company to use light sensors to automatically turn on the lights or actual rear brake lights). The problem with USB ports is, when your phone battery is fully charged, it doesn't actually cut off the electricity, which may end up with frying your phone. So we decided to ditch USB ports for all. The technology clearly might have been advanced and solved that issue, however, most of our clients said they're not using the ports at all, just as our previous fancy screens with embedded light sensors were making the bikes a thief magnet.
Best,
Nora