Hero Eco.. How can I contact HeroEco?

[eewhopp]

My bike mechanic needs to speak to someone or a representative of the company in order to ask some specific questions about my ebike (A2B Alva +). We have both searched google for HeroEco, found a phone number but the number is dead or doesnt respond.

Does anyone know how to get in touch with HeroEco?

EDIT - We are specifically trying to figure out where the "controller" is for the motor. The bike was bought in 2015 and is from A2B model Alva +

 

[ebikemom]

I found this on the A2B brand forum:

“A2B formerly known as UltraMotor, was abandoned by their Indian owners, Hero Eco, who made a tremendous investment in time and $$ trying to resuscitate the company after it's difficulty finding new dealers and failure selling in big box stores. All of this was complicated with ongoing problems with the internal battery in the Metro and issues with their first version of the Ultra Motor hub motor that had to be replaced in almost every bike they built (this is the same motor that the very first Stromer ebikes used) along with controller issues related to that first motor design. However, the big split came when Hero Eco started marketing really cheap regular bikes in the US. A2B felt this really degraded the image of the company as a manufacturer of premium ebikes and the 2 companies worked out some sort of agreement about independence. At that time, A2B had launched one of the early 28-30mph ebikes about the same time that Currie Tech/Izip did but at a much higher price (nicer features but significantly heavier bike). At some point over the next few years, Hero Eco quit funding A2B in the US and only focused a little bit on the more successful branch in the UK. Even in the UK, operations seem to have ceased and we cannot get parts for support here.”