pushkar
Well-Known Member
Oh. Weird. I’m sure we added the tooltip. Let me check.
But what you are saying is corrrct. Choosing unrestricted throttle will limit the warranty on the hub.
FS Watt Wagons
- Thread starter onlineaddy
- Start date
But what you are saying is corrrct. Choosing unrestricted throttle will limit the warranty on the hub.
scrambler
Well-Known Member
- Region
- USA
- City
- Bay Area, CA
OK, Thanks, definitely want to make sure it is clear for people configuring 
Now that brings up a question regarding the Kindernay service.
If something goes wrong with the Kindernay, does it have to be sent back to Norway, or do they have service in the US, or will you be able to service the Hub at Wattwagons?
Now that brings up a question regarding the Kindernay service.
If something goes wrong with the Kindernay, does it have to be sent back to Norway, or do they have service in the US, or will you be able to service the Hub at Wattwagons?
pushkar
Well-Known Member
YUp.. looks like the tooltip was hidden for the dropdown option. I have put it as a note on the menu now.
Kindernay (like the rohloff)- we service it locally. For the warranty period, we will just swap it out for you ( i mean we will ship it to you). We can RMA in the background so no problem. Want you to keep riding.
Kindernay (like the rohloff)- we service it locally. For the warranty period, we will just swap it out for you ( i mean we will ship it to you). We can RMA in the background so no problem. Want you to keep riding.
scrambler
Well-Known Member
- Region
- USA
- City
- Bay Area, CA
Great.
I would also add a footnote in the cart so people can see it in the configuration summary.
Question about shipping. Do you have a flat rate for continental US, or is it state by state?
It would be nice to be able to see the shipping in the configurator rather than at the end. I hate last minute surprises
I would also add a footnote in the cart so people can see it in the configuration summary.
Question about shipping. Do you have a flat rate for continental US, or is it state by state?
It would be nice to be able to see the shipping in the configurator rather than at the end. I hate last minute surprises
pushkar
Well-Known Member
Yes. shipping is flat rate in the US. I believe the shipping is already on the configuratorGreat.
I would also add a footnote in the cart so people can see it in the configuration summary.
Question about shipping. Do you have a flat rate for continental US, or is it state by state?
It would be nice to be able to see the shipping in the configurator rather than at the end. I hate last minute surprises
Is there a charge for a single color for the bike? Doesn‘t appear there is on the website.
pushkar
Well-Known Member
No additional charge for single color. Black is provided as a popular single color quick shortcut.
Sweet! Thanks!
scrambler
Well-Known Member
- Region
- USA
- City
- Bay Area, CA
OK, this was sneaky
SO at the top it says "Shipping calculated at checkout."
Hard to notice but the word shipping is a link that goes to a page that has US shipping and confirm other will be calculated at check out.
Two suggestions.
Actually add a Shipping calculator for all destination in the configurator item list (like Item #7)
Or at a minimum actually put the US continental price right there to see, or make that shipping link a button.
scrambler
Well-Known Member
- Region
- USA
- City
- Bay Area, CA
Ouch, I had no idea about that.
I hate this US habit of not listing the price of things including tax.
One more suggestion then, to avoid the bad surprise, in the configurator where the Price is listed clarify with something like below
PRICE AS BUILT $4,299.00
Excluding sales tax (US +x%)
Out-of-state sales tax laws have changed. Only 5 states do not have online tax laws. So if there are other companies not charging you they are eating a decent percent of their margins and will have a surprise in the mail from the IRS.
pushkar
Well-Known Member
I believe the Shopify apps only show the full price if the account has been created. We can keep some fields optional but an account is a requirement.
Not exactly...it means if you are a business with a remote office in CA and you do $500k+ out of that office, you are then subject to registering there as a CA place of business and all relative taxes. Remote employees such as a regional sales representative are not applicable as product ships or of a different state.
It looks like WW uses Shopify so their taxes are automated and follow laws i would think.
pushkar
Well-Known Member
I was not collecting for the first year (was a mistake clearly), but now its required. I believe AZ, FL and umm.. washington or oregon (one of them) are the ones I am aware of where we dont charge the tax. We have to charge everywhere else.
Edit: To add to what @dunksalot is saying, the tax collection is automatic from shopify. We have been with them for a year or so now.. at the begininng was a wordpres thing so the tax thing was messed up.
"NOMAD" states...NH, OR, MT, AK, & DE.
pushkar
Well-Known Member
ha ha.. clearly i am not paying attention .. ORegon, and Montana for sure.
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