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  1. NeilJ

    Ride Control has been Updated to App version : v1.2.1

    Just checked and there is no way of changing the light ON. But this is how I like it as this is how the bike lights were originally in 2019, and as I ride on the roads this is my preference from a safety POV.
  2. NeilJ

    Ride Control Firmware

    Hi, Auto does work when climbing hills , but you must keep cadence above 60 or it stops changing power levels.
  3. NeilJ

    GIANT RideControl App 2.0

    Ok, so I cannot install update 4/4 using my android Galaxy S9. I contacted GIANT UK and have the below reply. Having had ongoing software issues with the EVO/bike since purchasing 18 months ago to say I'm fed up with GIANT is an understatement. It's time GIANT came out of the closet and...
  4. NeilJ

    Problem with latest firmware update

    It appears there is a new firmware available but only dealer install at present, no info on what this fixes exactly but believe it fixes Auto mode to work as expected (varies power assist levels)
  5. NeilJ

    Ride Control App - displays Contact Dealer and then closes

    You can get usb "b" to usb "C" on Amazon in various lengths
  6. NeilJ

    Seat post clamp bolt

    Historically bicycles use whitworth size nuts/bolts.
  7. NeilJ

    Ride Control Firmware

    I complained to GIANT UK 23rd March along with other issues, still no feedback with a fix.
  8. NeilJ

    Should it be legal for kids to ride ebikes?

    It helps that Japan has little or no theft. Can you imagine this in US or Europe.
  9. NeilJ

    E bike hitch rack load capacity existing Thule Chamber 4

    Yes you are, each bike retention structure is designed to carry 1 bike of 37.5 lbs x 4 = 150 lbs. Not a bike of 60 lbs. So you would overload the individual bike supports. But it's probably ok if your willing to take the risk. Just seen that it's a hanging rack so prob ok. But you take your chance
  10. NeilJ

    Giant Explorer E+ 2 grips

    2mm
  11. NeilJ

    FATHOM E+ 3 experience?

    Link to Giant explaining Smart Assist https://www.giant-bicycles.com/gb/smartassist To turn on SA press up or down pwr switch for 3 seconds.
  12. NeilJ

    Ride Control Firmware

    UPDATE 2: Been out for another 10 miles and have sussed out whats going on. I have an Urban bike DAILYTOUR E+1 which has the EVO display and can therefore see CADENCE. What I have now found is that AUTO only works and gives full power if you keep CADENCE over 65 rpm. As I am not a racing snake...
  13. NeilJ

    Quick-E+

    No warranty for 2nd owner, GIANT warranty is not transferable.
  14. NeilJ

    Known Issues & Problems with Giant Products + Help, Solutions & Fixes

    So it sounds like their service tool is broken and that their own knowledge is not so great. Glad it's fixed. I would add that the EVO screen may not be water / humidity proof as I have just fitted the second one 2 weeks ago and on the 2nd ride this week the screen was condensates. It has not...
  15. NeilJ

    Is Additional Motor Noise Normal

    I find that the frame amplifies the sound but only for the rider. When riding next to my wife I cannot hear her motor and she cannot hear mine.
  16. NeilJ

    Known Issues & Problems with Giant Products + Help, Solutions & Fixes

    Will the phone app connect, maybe their service tool is broken. Seems strange that BT is not working on 2 screens. This is the problem when you implement CAN BUS comms on a bike, this is not just +&- wires, the car trade took a long time to understand how to diagnose CAN signals.
  17. NeilJ

    LaFree Ebike

    Go to the size guide for the bike you want, this is the Giant Daily Tour but most are 300lb
  18. NeilJ

    LaFree Ebike

    Power levels can be adjusted using the ride control app.
  19. NeilJ

    LaFree Ebike

    Auto mode is for 6 sensor bikes which adds accel / decel and slope sensor so that power can be adjusted accordingly.
  20. NeilJ

    Ride Control App - displays Contact Dealer and then closes

    Have you tried removing the app then re installing, seems to work for a lot of people.
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