I'm wondering if most LBS don't carry the sweet spot ($1500-2000) bikes because there isn't enough profit in it. Especially once you factor in the odd warranty service, maybe they think it's not worth the time or money? It's a shame, because that's how people would begin to seriously consider using ebikes as viable car alternatives, and possibly spend more on the next purchase. I currently have 2 bikes which cost under $2000, and I'm open to the possibility that an R&M,
Specialized, or Stromer may be more polished or reliable. But there's no way I was paying that much for my first ebikes. That's like asking someone to buy a Lamborghini as their first car.
Companies like Sony, Toyota/Lexus, Honda/Acura, and even Chevrolet, have a diverse product line. This enables people to buy entry level products, build brand loyalty, and continue to spend more as their income or needs grow. I'd love to see an ebike company adopt this strategy. The tricky part may be justifying the difference in cost between the different models.