I'm going to be interested in the outcome of this. I read that you need to back off the pedals(to get the motor to back off) when shifting, and I also read that you have to be pedaling(or at least moving) to get the entire range out of a shift? Also have watched a video or two that shows the user taking two passes to get a full range of shifting. Without one to play with I guess I'll just find out when my bike arrives. Hopefully there is an easy solution for you(and maybe me too). It would be a shame to give up on a good bike if it's solvable. Please post back with your findings when you have a chance.