I've had my Lectric XP since October 2019 and I've had no issues with it since, knock on wood. I did get my first flat after 850+ miles and no I wasn't using slime or liners. I also failed to make an emergency patch kit. Other than that, no complaints about the bike itself.
The only time I needed to reach out to Lectric in the past was to get a status update on shipping (1.5 months delivery). They responded right away and my bike arrived as promised undamaged. I've read other customers' experiences that involved shipment damage but those were usually minor and Lectric sent out replacement parts no questions asked.
As a US resident, I like buying from US-based companies that speak fluent English (communication is just easier and I get to support the US economy). This important to me.
The XP also has a very large active community here on EBR and Facebook, this matters. It's a great resource of information and makes the owner experience better.
When I came across the X7+ I thought it was the perfect ebike, like my XP but with a higher cost justifiable by a few key upgrades. I'll admit, the negative experiences of others has put a damper on my excitement so I'm a little reluctant to buy. I wanted the pleasant Lectric eXPerience (pun intended) but with the X7+ specs. On paper the X7+ is superior to the XP, however in real life that's not always the case when you factor in the lack of customer service and an almost non-existent community. I can deal with Eahora's broken English.
Lastly, I did order Eahora's smaller X3 ebike on Amazon using a credit card which is due to arrive later this week. I was sold by it's price, compact size and suspension. I'm hoping everything goes well because I intend on using it for short distance commuting (riding to the train) and local errands. The XP is unnecessarily big, heavy and cumbersome for public transportation. I've been in contact with an owner and he's got a lot of good things to say about the X3 but he also agrees that Eahora's customer service is lacking. Manufacturing defects aside, I really shouldn't need customer service but I would like to know that they'll stand by their product regardless.
