For anyone interested:
- In the morning, I wrote a private message to Specialized Warsaw on FB asking for their advice re my Vado front-wheel-hub-bearings
- At 10:59 a.m., the guy from the store messaged back. He could see no problem to fix the wheel (note: He was an hour ahead of the store opening time!)
- I had to drive my car to bring the wheel to Specialized Brand Store Warsaw (reluctantly but was out of options)
- Young mechanic instantly dismantled the bearing covers, measured the bearing and invited me to the sales desk.
- In five minutes, I had the Service Booking (a pro-forma invoice) in my hands and the guy invited me to come for the repaired wheel on the next day. Yes, they had proper bearings in stock. Yes, the original bearings had been worn out.
That's a service! Young people, polite, willing to serve you, no issues, fast, full of smiles. I'm telling you: If I ever happen to buy another e-bike that must be a Specialized!
By the way, the store carried the same goggles I use (100% Accuri OTG), and the young mechanic proudly said he owned the same. "Costly but worth its money!"
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FYI, two bearings cost around US$29, and labour cost was US$16.