Like I said, I was without a Specialized road bike for 6 weeks while they tried to repair a crack in the carbon fiber frame and then, reluctantly, supplied a warranty frame. I knew the repair wouldn’t work (and it didn’t) but it took weeks before I had my bike back to ride. I’ve also seen threads in the Specialized forum of people having recurring problems with their mid-drive motors. Trust me, just because there’s a big brand name behind the bike doesn’t mean they’re going to fix it in a timely manner. Yes, there is value in letting the dealer handle warranty repairs but you are going to pay significantly more for a bike bought through a dealer network.
Off topic but a fascinating bit about carbon fiber repair - it's eminently possible, just few people know how to do it. Take it from a guy who does it for a living on much costlier things.
Carbon Fiber Bike Repair DAMAGED – BROKEN – CRACKED – WHACKED You might feel embarrassed, pissed, depressed or a little bit of each… your carbon frame is damaged. That’s agonizing, but there’s a good chance that your precious can be repaired. The repaired area is strong and durable. It’s a myth...