Kiox fails to BT pair on Smart System

[sammcneill]

Hi,

My wife’s Multicharger with Smart System snd 750w battery arrived - woohoo.

Kiox is new to me, and having pairing issues:

I think I’m doing everything right but just not connecting / tried on my iPhone too, no joy.

Anything obvious?

Eventually Kiox times outs and exits pairing mode

(Not that happy this has a different Bosch charger plug to my SC2 I have to admit)

 

[fooferdoggie]

you may be the first to own this system around here. but did you pair the smart system first? the remote is the main system the kiox is more the display.

 

[BlackHand]

This might be a dumb question but which app are you trying to connect to?

Smart system is Kiox300>ebike flow app

Old system is Kiox>ebike connect app

Your photo looks like the app is showing the old Kiox, which means you're probably in the wrong app.

 

[fooferdoggie]

This might be a dumb question but which app are you trying to connect to?

Smart system is Kiox300>ebike flow app

Old system is Kiox>ebike connect app

Your photo looks like the app is showing the old Kiox, which means you're probably in the wrong app.

I was wondering but is been a long time since I saw connect page.

 

[sammcneill]

This might be a dumb question but which app are you trying to connect to?

Smart system is Kiox300>ebike flow app

Old system is Kiox>ebike connect app

Your photo looks like the app is showing the old Kiox, which means you're probably in the wrong app.

Bang on @BlackHand - thank you!

Instructions that came with bike referenced eBike Connect app so had that installed and profile created and therefore the problem.

Found the eBike Flow app (not obviously a Bosch app to be fair) and then it paired immediately.

Thanks lads!

 

[fooferdoggie]

Bang on @BlackHand - thank you!

Instructions that came with bike referenced eBike Connect app so had that installed and profile created and therefore the problem.

Found the eBike Flow app (not obviously a Bosch app to be fair) and then it paired immediately.

Thanks lads!

really they had the connect app listed? Or were they talking about the ebike connect web page?

 

[sammcneill]

@fooferdoggie - will need to check the manual again but pretty sure it was pointng me to the eBike Connect app as that is what I went explicitly searching for in the iOS App store and I'd never used that before... no mention of the Flow App

 

[BlackHand]

Was it a Kiox manual or just a generic Bosch quick start booklet?
Either way, wouldn't surprise me if the wrong docs got sent with the bike - I think R&M offer it with both systems and it's not like Bosch could have foreseen any confusion when they brought out the Smart System with a new Kiox display and a new app

 

[fooferdoggie]

@fooferdoggie - will need to check the manual again but pretty sure it was pointng me to the eBike Connect app as that is what I went explicitly searching for in the iOS App store and I'd never used that before... no mention of the Flow App

they are both named the same https://www.ebike-connect.com/dashboard

 

[retiredNH]

they are both named the same https://www.ebike-connect.com/dashboard

too funny...only Bosch could do this?

 

[sammcneill]

What was also frustrating was that after I signed up for the eBike Connect via the app, that username and password didn't work in the Flow app. I had to create a new Bosch account for that one.... strange!

 

[fooferdoggie]

What was also frustrating was that after I signed up for the eBike Connect via the app, that username and password didn't work in the Flow app. I had to create a new Bosch account for that one.... strange!

thats weird but do the two connect now?

 

[sammcneill]

thats weird but do the two connect now?

I can sign in and the BT connection with the Flow app does work to the Kiox, yes.

 

[sammcneill]

At the 3:25 mark of this video he explains there are in fact THREE eBike apps from Bosch and how confusing this is.

One upside to Smart System - the disable motor feature is free (I believe you had to pay a one time fee on old eBike connect app to get this functionality).

It’s paired to BT so once enabled whenever you power off your eBike it locks automatically and won’t unlock unless your phone is nearby. You don’t need the app open to unlock it; happens automatically.

A good way to ensure you never leave your phone at home - your bike wont unlock without it!

 

[fooferdoggie]

I can sign in and the BT connection with the Flow app does work to the Kiox, yes.

and that connects to the ebike connect webpage?

 

[sammcneill]

and that connects to the ebike connect webpage?

I’ll check that.

I see on double checking the manual there is no mention at all of Kiox 300 or Smart System so it appears I got an “old” manual:

 

[JVBulman]

I see on double checking the manual there is no mention at all of Kiox 300 or Smart System so it appears I got an “old” manual:

That's because the new manual hasn't been printed yet - perks of being on the bleeding-edge of eBike ownership

You can find the PDFs here.

 

[fooferdoggie]

I’ll check that.

I see on double checking the manual there is no mention at all of Kiox 300 or Smart System so it appears I got an “old” manual:

View attachment 126875

View attachment 126876

ya thats out of date for sure.

 

[sammcneill]

That's because the new manual hasn't been printed yet - perks of being on the bleeding-edge of eBike ownership

You can find the PDFs here.

Thanks mate!!

This is a bit frustrating - not buying the “base model” and yet getting out of date manuals.

Also frustrating that this smart system doesn’t have the active brake light system (& going to cost me another $500 to retrofit it!)

 

[JVBulman]

Thanks mate!!

This is a bit frustrating - not buying the “base model” and yet getting out of date manuals.

Also frustrating that this smart system doesn’t have the active brake light system (& going to cost me another $500 to retrofit it!)

I work at an R&M dealership - none of the Smart system bikes ship with updated printed manuals, because, as mentioned, they haven't been printed yet.