We need to "see the patient", "touch the e-bike".
Specialized is free to send a tech to this LBS and correct the supposed poor behavior. The poor behavior that no one can point to and say "Had the builder done X we wouldn't be here." You know, since no one actually knows *how to fix it*. If this statement is a real statement, and it can be identified, then you can assess blame. Until then, the discussion is pointless.
If you trust your LBS but distrust Specialized then how comes Spec is doing a good business being one of the biggest e-bike producers in the world but you are getting junk from them?
Every product on the planet has lemons. QC misses stuff. Someone has a bad day. The new guy on the assembly line messes up. The fact that you think that is impossible given the evidence is.... delusional? I honestly don't even see how you can get there.
Again, it's not just me. There is a weirdly high rate of complaints (on just this forum let alone others) on 5.0 IGH models vs other Specialized products. Why would you assume Specialized is doing everything right when that is the case?
I can tell you without a doubt that the LBS is not hiding something. They are not swapping bikes. They didn't tear the thing apart and not tell me about it. I watched part of the build of my wife's como (no, I wasn't paying attention to see if they had the cranks off). I watched part of the harness replacement when I was in there. Your continual assumption that they are the problem simply has no basis in the evidence *at this time*. None.
Part of Occam's Razor is fitting the explanation to the known evidence. You people keep making stuff up in defense of specialized. "They swapped bikes". "They sold me a used one" Really? It's off the deep end. The simplest explanation continues to be "this bike was a lemon and came broken from the manufacturer".
The LBS is the manufacture.
Is this a full on, deliberate misunderstanding of how the world works? or a language barrier of some kind? According to what you just said, if specialized sent a 70nm motor on the bike that was supposed to be the 90nm motor, that would *still* be the LBS fault/problem? You do know that there is a manufacturing process that happens before the LBS ever sees the bike? And that process is not infallible?
In any case, if this is a "simple" problem of LBS education, than it should not be required to "see the patient". They should be able to diagnose and fix in short order *even if the LBS is completely messing up the maintenance* by simply walking through the maintenance tasks with the LBS. That's it. And the LBS guy realizes what he skipped and tucks his tail between his legs. Unfortunately, I have explicitly asked about that both to specialized directly and the LBS. Guess how useful the answer was.
Guys, let it go. Specialized is not infallible and has shown that across many experiences. And that doesn't even make them bad. It just makes them human. And imperfect.
