E-bike wire snapped and now have an error 30. Engwe x20

[Wolfeb]

I know it means a communication error. But the problem is, I had bought brand new from a guy that wasn’t able to ride due to health issues. Anyway I had it a week and the front light’s cable came detatched(like snapped) after I fell off the bike and the handle twisted causing it to rip the cord out. But after this I rode back home all good. But after turning it back on It says error 30 and won’t do anything besides mess with stuff on the display. “Horn and throttle won’t work” I can’t contact support cause I don’t have any of the order details. And local bike shops haven’t been any help. Pls help me it cost way to much just to ride it for a week. Will sell for $600 or $500 though. Struggling rn last desperate attempt

 

[Tars Tarkas]

It seems like the first thing to do would be to splice the wire back together. Have you done that?

TT

 

[PedalUma]

It caused a short the system recognized in its diagnostic at start up.

 

[John from Connecticut]

I know it means a communication error. But the problem is, I had bought brand new from a guy that wasn’t able to ride due to health issues. Anyway I had it a week and the front light’s cable came detatched(like snapped) after I fell off the bike and the handle twisted causing it to rip the cord out. But after this I rode back home all good. But after turning it back on It says error 30 and won’t do anything besides mess with stuff on the display. “Horn and throttle won’t work” I can’t contact support cause I don’t have any of the order details. And local bike shops haven’t been any help. Pls help me it cost way to much just to ride it for a week. Will sell for $600 or $500 though. Struggling rn last desperate attempt

There way 'too much going on ' here.... For starters, if any real manufacturer contact info is available, there will be no 'Customer Support' .
Second. if the bike works meaning, the motor provides assist as it should, that's huge. Forget about the lack of the throttle unless, do
to your physical limitations, you absolutely need it.

As far as no horn, Buy a $12 bell. As far as no headlight, buy a handlebar mounted light and while your
at it buy a red rear tail light for safety. Then, Go out and ride : )

Good luck,
John

 

[Tars Tarkas]

It would be nice to hear back from the OP. They haven't been back at all since the original post. Not exactly sure why, but that seems rude to me. Oh, well.

TT

 

[John from Connecticut]

It would be nice to hear back from the OP. They haven't been back at all since the original post. Not exactly sure why, but that seems rude to me. Oh, well.

TT

Ageed. The post seemed a bit 'disjointed', (confusing) plus being a new poster. Not a strong combination to solicit help.