My Blackbird experience….
I just wanted to share my experience with this highly acclaimed ebike from Bolton since it hasn’t been as expected and having known what I do now I would have most likely gone a different route. So I originally bought the Blackbird Aug 2020 and was in the “Nov Batch” and received the bike May 14th 2021. Aside from the delays, which I knew were par for the course and accepted, I’ve had nothing but problems. This first issue was a defective battery causing inadvertent battery shut down and a lengthy frustrating time turning on the bike. The issue was traced to a faulty switch and overall suspected battery failure. They did however diagnose the issue quickly and promised a replacement battery however it’s July 19th and still no time frame on a replacement…
The next issue is a failing pedal assist problem where the motor simply doesn’t provide any assistance after about 8km or so of riding. It initially can be over come by flicking the throttle but before long it’s a constant battle to overcome the heavy bike with no PA to help. They provided a new torque sensor but after having serious issues finding any shop to agree to work on the bike it was damaged on the install, thus leading to a 3rd torque sensor replacement attempt. Finally through trial and error was installed properly however the problem remained. I’ve since had every component (wiring harness, screen, throttle, control pad, torque sensor, motor) on the bike shipped to me in an attempt to fix the issues.
In all honesty I’ve been very frustrated with the process. As nice as they’ve been I didn’t spend about $4000 CAD for an ebike to rebuild it from scratch and have constant issues. I’ve ridden many ebikes now from different manufacturers and I’m sad to say most have been better. Yes the individual components seem good quality but the overall quality when all these parts come together is not as it should be in my experience. I’ve pushed for a replacement bike but they will not oblige so I’m left to continue to replace parts and in doing so am left with a bike that falls further away from the high quality I thought I was getting.
That all said, I am a Canadian customer and because of the importing process and shipping costs I would highly recommend if you’re Canadian do not buy this bike thinking you’re getting something better than most other companies. From the extra costs associated with purchase and technical problems that are present, unless you don’t mind spending more time fixing/diagnosing problems than riding, find a local company to buy from instead and save the frustration that I am still going through…. I feel it is also very important to share just how difficult it is to have this bike worked on by an ebike shop! That was a stipulation I discussed with Bolton before I bought the bike. I asked them “will you cover the cost of doing work on the bike by local shops if need be” which they said yes, however… In the Vancouver BC area I went through over a dozen ebike stores, among them were the bigger brands, and none would even attempt to touch this bike for liability reasons! Several days of calling around I was finally able to find a small “mom and pop” place that could help. But this bike isn’t as easy to work on as it appears and they had problems figuring things out as well.
So I’m sorry to burst any bubbles of high expectation if there are any, which if you were like me watching all of Kyle’s videos on the Blackbird I’m sure there were, but I felt like I needed to have read this review before I bought this bike and suffered the major disappointment that I have because of it.
Happy riding!