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Correct. We do not authorize the "upgrade" of any drive unit on a bike after sale. That is an OEM decision.

Yes, it's a great point. For years and still now, we teach to keep the battery stored between 30-60% for long-term storage (i.e. months). I have noticed the new feature by Specialized, note that necessitates the rider being an active member of the app platform. Objectively, there are many, many...

If you're just trying to remove the Kiox 300 from your bike's cockpit and simply run it off the LED remote, you do not need any extra cables. I obviously would not recommend using any similar cables you find on Amazon as they will not work with our system. Once the Kiox 300 is removed you can...

The Smartphone Grip definitely comes with design improvements from the Smartphone Hub in System 2. Wider and deeper jaws can accommodate more versions of phones. Wireless charging is also standard.

Howdy @fordan--- I believe I am quite privy to your situation as I was assisting that dealer from the Bosch side. Apologies for the delay that took trying to track down the proper RM part you needed. I hope things are on a quick path at this point.

Fear not! The Smartphone Grip offers wireless charging to your iPhone.

Howdy! There is not a torque upgrade designed for these drive units.

@AvalancheRun glad you were able to get assistance from the dealer! I'm sorry about your experience when you called in to get information. That has been noted for correction. But indeed, just like system 2, the smart system has an available 12V port (yellow) for third party connections. Due to...

Howdy all, @Wookie, we were able to confirm that the bike you were looking at is spec'd with ourPerformance Line Sport drive unit. This features up to 65nm of support and up to 28mph of assistance. I've ridden that bike--it's very slick! Cheers

Howdy y'all! @Wookie I am looking into this for you. Sit tight while I find out the results. I'll follow up!

@rbeckert Did this occur gradually to your phone or all of a sudden? Where are you located?

Hey! Great question and great information was shared in the first reply. For your bike, you could look at upgrading to the Nyon display. The Nyon connected to our Bosch eBike Connect App allows a premium feature for customizing individual riding modes.

Hi @Vim Fuego —I am sorry that no one has responded to your tickets. Please DM me with your two topics and I will take care of you ASAP.

This seems like the speed sensor is the root of your issue. I would think this is a coincidence at best with the software update. For that bike, the speed sensor is a Trek part. Whether Trek or Bosch on the parts on your bike, a 2021 model should be well within warranty. I would try a new speed...

Hey! Think this info might've been intended for another thread that has been active today :)

Hey @Stefan Mikes --understandable. In any of these cases, I don't believe it should be seen as "blame," more so path of resolution. Because Bosch makes the system, we cannot control the bike. Because ______ makes the eBike, they cannot control the system. What we can do really well at Bosch is...

There are ways through diagnostics without our BCT to inspect the battery for health and current performance.

The range on the Bosch system is calculated every 1.5 miles of use. This is based on cadence, speed, mode of use, temperature, etc. You can also always reset these statistics to factory standard through the settings of the display. A dealer will always have the ability through diagnostics to...

Just to correct this, the lock function works with BDU3XX and BDU4XX drive units, "Gen3" and "Gen4." If you have a BDU2XX, "Gen2" with a small chainring, the lock function is not available

I'll answer it with my favorite phrase in the bike industry, "there's nothing we're not working on."