Our March and April orders were dispatched between the third and fourth weeks of April. However, apx. 40 customer orders are currently held up at U.S. Customs at CBS New York.
As part of the random selection process, a few shipments were chosen for a thorough customs examination. This detailed review requires us to provide a comprehensive manufacturing affidavit for all e-bikes produced. The affidavit includes information on labor, value addition in Canada, R&D, manufacturing processes, and a complete component list of the bikes. Recent legislative changes in New York regarding the types of batteries allowed into the state are resulting in detailed inspections.
For the past 15 days, we have been working to provide extensive documentation regarding bikes, batteries, and manufacturing processes to the customs officers. And till the inspection report is completed, all shipments are being held. This has delayed the delivery of our orders to our U.S. customers.
While this process has been extensive, slow, and at times a tad-bit frustrating, we recognize and appreciate the importance of these new regulations. We are nearing the completion of this process, and we anticipate that the shipment will be released sometime this week. Following this, we will proceed to re-generate tracking numbers for all USA Orders, and they should be delivered soon thereafter.
We understand it's a bit disappointing to be waiting for the delivery. This situation has been beyond our control, and we are eagerly looking forward to all our Photon customers receiving their Pro and Pure bikes by end of next week.
View attachment 175842
Securing America's Borders
www.cbp.gov