This fork is extremely easy to service. I completely disassembled it and performed the factory recommended service which includes soaking the felts in oil which are supposed to keep the tubes/bushings lubricated. I also re-greased the seals as suggested using the proper lubricant. On reassembly it worked better but after a few hundred miles it is back to being non-compliant over small bumps. I've been working on motorcycle suspension for a very long time so I'm familiar with it. I've played with the spacers both with and without, air pressure/sag and damping settings. I want to have a fork that is as compliant as possible and this one isn't. Its a matter of the type of seals they use, the makeup of the bushings, the finish on the sliding surfaces, the damping components, allowable tolerances, etc. All of these things contribute to stiction which determines how reactive the unit is going to be to the small bumps encountered on pavement. Everything I've read so far tells me that Fox makes a higher quality albeit more expensive fork assembly than the more middle market fork supplied as stock on my bike. I'm just trying to get some real world feedback before I spend the money and it sounds like you like yours
Marc