@Green Moss: I am not in your situation (probably) as there are two Specialized brand stores in Warsaw. I made friends at both of them. Bought a Vado SL from one of them. From time to time I do a purchase of gear there (even if that is not an inexpensive brand!) I only bought an e-bike online once; that was a classical simple hub-drive e-bike, and the company is located in a dual Polish-Czech city on the border; it was almost like buying from a local store, with quick support over e-mail, and the e-bike was really simple.
While I have never had issues with my Vado SL, I could appreciate, for instance, a quick replacement of bearings in the wheel by the Specialized store. Or doing free firmware updates. However, there was another story thay could be grim if not the friends at Specialized Warsaw.
There was a Specialized dealer in Warsaw (that later lost its dealership, by the way). They sold me an outdated Vado. Later, Specialized has upgraded the electronics on that Vado per a warranty. Three year into my ownership, the frame of the Vado broke at the motor. Guess what. Guys at Specialized Warsaw (not the original seller!) took all effort and pain to make Specialized accept the "lifetime frame warranty" and do
everything so I could get my Vado rebuilt to version 6.0 free of charge! (Yes, I paid for the motor replacement myself, as the motor broke at the same time). It only shows how important it is to buy locally, and make friends at the Specialized store by buying an e-bike from them.
Now, see what a friendship with the dealer is all about:
It is a Specialized Epic 8 Expert, a €7500 bike. It was brought by Specialized for Test Days. Usually, they gather all your data, you present two different IDs, and sign a "cyrograph" about taking the full responsibility for the bike. You are also limited to 1 hour riding.
I booked the Expert. When I came to Specialized Soho, the salesman asked 'Didn't you ask for the Epic World Cup Series Edition?' which meant he was ready to let me ride a US$12000 bike! No, I asked for the Expert. He prepared the Expert for the ride. I asked for signing the rental agreement. He said 'Do you really need it? We know you very well!' so I said 'See you after an hour!' to which he replied 'Ride it as much as you want, only return before we're closed'. Can you imagine that?!