About two weeks after I contacted
@San Diego Fly Rides regarding the lost cable clip I got a call from their service guy. He told me he uses a zip tie when a clip comes off. I asked him to order a couple of clips for me in any case. Ten days after that, having heard nothing, I emailed
@San Diego Fly Rides asking for an update. There was no response.
I then contacted the US Haibike distributor directly. Here's their response:
"Hello Sir
I am sorry to inform you that that clip is not a stocking part for Haibike, they are created at time of build and no spares are produced. We just instruct everyone in the US to use a zip tie when this occurs.
Thank You
Jed Paraso
Head of Operations / Event Manager Haibike USA"
This is disappointing. A zip tie is simply not elegant, and good design is part of the value of a $4,000 bike. It begs the question, what other parts of the bike are "not a stocking part for Haibike," and for which Haibike owners will have to fend for themselves?