Enough is enough, is it time to begin a Class Action or other legal action for Allant owners?

[GuruUno]

Every day, I read more.
Another story of woe.
Another Allant owner with an issue.
I truly think this bike was not well thought out before its release.
Given the amount of Allant owners just here, on this forum, posting their issues and so forth should be more than enough to begin some sort of class action.
Thoughts?
Even if successful, what is the resolve?
What are the offerings/options if Trek were to say, OK, we did bad.
Take this instead.
Take what?
Where does that leave us?
With the soon to be leaked info on the 2021 models, it will be of great interest to see what is going to be a "parallel" offering and it it will be well thought out.
Rumors are Yamaha motors, and then what components?
A frame is a frame.
A tire is a tire, as is a rim and brakes and similar items.
Therefore, what makes to "item" the item of choice?
Just putting it out there.
A safety recall is one thing but a recall due to a multitude of accumulating deficiencies is another.
Anyone? THoughts?

 

[rich c]

Do you not have an operating eBike? Satisfying customer warranty work is not enough, you want them to bleed? What's the difference between Trek and Specialized? Specialized was having cracked frames. You want to sue every eBike manufacturer? Want to sue some other companies since they can't tell you what day your new eBike will arrive. Too many lawyers in this country as it is. It will soon be the case that no law will be written or changed without going to the Supreme Court. I'm fed up with all these legal jockeying and threats.

 

[Clydesdale]

Either sell the bike or don’t but the incessant whining has got to stop. I love my Allant+. Is it perfect? Absolutely not. But a bike manufacturer is going to have issues with new technologies changing every year. You should understand this when buying any new technology.

So please, please, please either commit to owning what you bought and do your best to make the most of it, or cut your losses and get something else that also won’t be perfect.

But the constant complaining, open letters and now legal threats are driving the rest of us crazy. Move on from it.

 

[GuruUno]

Or what? Live with the BS? Fork out $5k $6k Or more and keep the bike in the shop one week after the next?
LBS service was marginal before a pandemic. Now it’s even longer due to demand For bikes. Regardless what is an accepted resolve to the accumulation of issues the? You propose what to fix the problem?

 

[GuruUno]

And it’s not only me dude. Sure. Throw In a new 3rd party hub. Use an alternate way to fix loose batteries. And on and on and on and on and on. I’m sure I’ll be asking them to take it back very soon But I think the point is missed when one says live with the things that are wrong. This is the problem in society today. If I could only sell a service or product and get away with how this whole Allant BS has played out. Go ahead if so desires and comb over all my posts. I have a right to demand a value associated with my purchase. Not a flawed, poorly thought out product. Maybe you are in a different level of forgiveness to suppliers of goods and services, Not me.

 

[jaizon]

The stop whining crowd, the "you want to sue everyone?" gang, these folks encourage manufacturers not to deal with problems they have created. Should a buyer just shuffle off to Buffalo when the frame cracks on his $6k bike? Or should he expect to be made whole by the manufacturer? Don't be intimidated, GuruUno.

 

[GuruUno]

And for every day, week and month it sits there in the shop add that time to extend the warranty.

 

[GuruUno]

I always try my best to prequalify any provider of service or product. If comfortable I’m happy and do business. This is the norm. And Trek has done wonderfully to address most all problems. But agin....when does it end....when is it over. When is all of the things that should never have been be made whole again?
one week this next week that then winter then spring then bingo no more warranty and you got a Yugo with no resale value after the warranty is up.

 

[GuruUno]

Let’s schedule a Zoom conference with all the Trek loyalists and disgruntled owners with corporate. Let’s see if we can come to a resolution. It’s a start.

 

[Dallant]

Class action suit rarely benefits anyone but the lawyers and the manufacturer.

 

[Clydesdale]

The stop whining crowd, the "you want to sue everyone?" gang, these folks encourage manufacturers not to deal with problems they have created. Should a buyer just shuffle off to Buffalo when the frame cracks on his $6k bike? Or should he expect to be made whole by the manufacturer? Don't be intimidated, GuruUno.

Telling folks your issues with your bike experience and how the LBS and the manufacturer are perfectly legitimate topics. We have plenty on this forum, including myself. This is how you can hold the manufacturer accountable. Go to the LBS or call Trek tell them all the issues you have had, ask for a replacement or your money back, then let us know what their response is. That will hold the manufacturer accountable and should be a precursor before discussion of a class action lawsuit.

It's the constant whining over the same issues, over-and-over, that is getting old, at least to me.

 

[Dallant]

The great thing about forums is that you can ignore or just not read about specific topics. If you don’t want to see this information, then don’t.
One of the key reasons potential buyers come to forums is to hear about product satisfaction or dissatisfaction out in the real world. With products becoming more complex every day, learning as much as you can ahead of an expensive purchase is critical. Freedom to share product info, good or bad is what forums are all about.
BTW, I just bought an Allant+7 and love it but just had the battery lock malfunction and cannot now remove the battery. Trek and my local shop have thus far offered little beyond “force it open”. Frankly, I’m shocked that this simple but critical function has failed within a month of ownership. It’s important for me to know others are having battery key/lock problems and what solutions (or lack thereof) they are coming up with.

 

[Deacon Blues]

It's the constant whining over the same issues, over-and-over, that is getting old, at least to me.

Don't like his posts? Stop reading them. You told him to "Move on". I think you should too.

 

[Johnny]

Guru, please take what I will write the wright way:

You have some valid complaints yet the way you express them is counterproductive. This is just a bike not a Maybach, even if you overpay for it you will not get anything more.

I am someone who does not think that 9,9s is a good product yet it seems like Trek and lbs actually did their part to make things right for you. I think you should have returned the bike soon after you saw the shortcomings

I see that you have done some expensive but good upgrades(e-shifting, handlebar etc) and made the bike a nice ride but if you think you can not live with it then you may want to sell it, demand for used bikes is high at the moment and you will probably get most of your money back since it is like new and under warranty.

Life is short, don't stress yourself over a bike this much.

Good luck.

 

[jim6b]

GuruUno is not just climbing on Trek, he left a pile on Specialized. Glad you got him . . . for the duration.

GuruUno: "Took it [Vado SL 5.0 EQ] for a spin today, not impressed, cheap feeling, overpriced, $2500 ballpark where it should be next year at $1999.
Brakes are horrendous. No feeling of stopping correctly.
Rattles beyond belief. LBS mechanics need coaching and training.
Shock stem sucks, no absorption meeting my expectations. Maybe others, but not mine.
Felt like it was a Walmart bike.
Of course, these are my opinions.
I don't get to write as full featured review in Wired or The Verge, but none the less, this is an overpriced marketing ploy.
This is a bike you go 2 miles to Whole Foods to get your Organic produce and chat with others about the cool factor of the tech of the bike.
It's not happening, not in my life or my book.
Sorry to dump on all the believers.
Finally, the "Specialized" 'DEALERS' in the NJ area where I live are in severe need of re-training g and coaching to prep bikes.
This bike was offered to me a few days ago, as they had to "build it", and upon being contacted by Hilltop, nobody called me back when I asked, "Is it the EQ or the 5.0 non-EQ?"
I waited about an hour, and rode there on my Trek, and was very disappointed.
So, as it stands, I've had a few Trek e-bikes, and I have to say the Trek Network blows away the Specalized dealer network.
Perfect example.
Try to call "Kim's" in New Brunswick to ask anything, stock, etc., anything. Busy signal for weeks.
They give 15 flying FucXX' about anyone. They take the phone off the hook.
Wow!
So much for the "Specialized" dealer network here in NJ anyway.
So I should invest in Specialized?
I have to say, my Trek dealer has bent backward not only for me, but a ton of others.
Go read the posts on that forum.
My 2 cents. "

 

[Clydesdale]

Don't like his posts? Stop reading them. You told him to "Move on". I think you should too.

I have. My 2nd response was to a different poster. Thanks though.

 

[GuruUno]

Each and every individual is entitled to their opinion, and part of belonging to a forum like this is to be able to express opinions, give advice, etc.
If My opinion does not meet with your expectations, don't read it, move on.
I can rant all I want.
After owning 75 cars, trucks, motorcycles, e-bikes, 2 wives, 4 houses, 3 jobs, and being exposed to various quality control aspects, work ethics, manufacturing deficiencies, supplier BS excuses, warranty claims that mean BS, failure of products,, lies, as well as the positive things too, I have become very educated as to understanding Capitalism. All I'm doing is expressing my experiencers, opinions and observations. Don't think they are real? Then you are the fools who accept the BS crap that is handed each time you are told, "I'm sorry for the inconvenience" while nothing changes.
Reality my friend, reality.

 

[Alaskan]

My Allant has been parked for three weeks now, waiting for a replacement hub that will not fail like the OEM one has done so twice on my bike. My patience, of which I have never had much, is wearing thin. However, I love riding the Allant when all is working right. I find it to be solid, refined, well designed, aesthetically pleasing, with good integration and balance.

Am I pleased with the bike right now? Not at all. Nevertheless I anticipate a great summer riding my Allant, once the hub arrives and has been laced in. I still think the wait will be worth it. Ask me if I feel the same if the bike sits in my shop useless for much longer. My answer may be different.

 

[Saratoga Dave]

Three weeks is a bit much. If I didn’t have my bike for three days I’d break out in a cold sweat, but then I’ve only got the one ebike. It is absolutely necessary for my general well being.

 

[Alaskan]

Three weeks is a bit much. If I didn’t have my bike for three days I’d break out in a cold sweat, but then I’ve only got the one ebike. It is absolutely necessary for my general well being.

I do have the luxury of riding one of my other bikes. This does take much of the sting out of waiting for Trek to figure out what they are going to do. Given their reputation, I have little fear that what they do will not be right. I hope my trust is not betrayed.