James Sink
New Member
I'm removing a long post detailing poor communication and follow through by Juiced. TLDR: Juiced sometimes takes weeks to respond to email and I'd strongly recommend thinking twice about preordering.
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They are not very good at answering but generally pretty helpful when you get a hold of them. Not excusing their behavior, just describing it. Keep trying at it. The website live chat has worked best for me. If you are after a discount/consideration I suggest trying during CA business hours but they are open nights/weekends - sometimes. It's chaotic and random, like the rest of their business practices.
I love my CCS. It was a pain dealing with them but it's a great bike and generally very well put together.
There isn't much point in complaining like this. You did a pre order, they had delays and you've decided you don't want to wait any longer. Don't wait for them to issue a refund, just initiate a charge back with your credit card. That should get them to issue the refund.
They are not very good at answering but generally pretty helpful when you get a hold of them. Not excusing their behavior, just describing it. Keep trying at it. The website live chat has worked best for me. If you are after a discount/consideration I suggest trying during CA business hours but they are open nights/weekends - sometimes. It's chaotic and random, like the rest of their business practices.
I love my CCS. It was a pain dealing with them but it's a great bike and generally very well put together.