Bad battery or safety feature?
- Thread starter EZrider
- Start date
Also these batteries are not in the bike when they discharge..
They say it's normal and won't replace unless it won't charge up to 51 volts and then I have to send them a video.
I asked them when I had the bad battery to at least give me a discount and they wouldn't budge.
I would have been a happy customer if they sold it to me for that sale price of $359.
They say it's normal and won't replace unless it won't charge up to 51 volts and then I have to send them a video.
I asked them when I had the bad battery to at least give me a discount and they wouldn't budge.
I would have been a happy customer if they sold it to me for that sale price of $359.
All batteries self discharge if left sitting. It is normal. How much, and how fast depends on if they are kept indoors or not. I keep me and my gf bikes inside in winter. That is a good price for that battery!
Did you get a battery?
I asked for a discount code for all that i went through and they at least replied and said no
Looks like the black one is sold out
tomjasz
Well-Known Member
- Region
- USA
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- Minnesnowta
No.
Self discharge is normal with bike batteries, especially when new. Takes a little time for cells to balance out. You can find lots of info on it everywhere. Mine loses a little sitting, so does my scooter if left for long periods, like a few months. I just always charge both after every ride. No big deal. No, black ones? They will get more in. I'm ordering a new white one in a few days. I'm on year 3 with this one so, before it goes down I'll go ahead and get a new one. I'm adding that Seagull back rack to carry it. 12 extra lbs. battery weight. But I can lose that weight riding. Not bad, $350.00 for a battery every 3 or 4 years. Everything still works great on this bike. Great little bike for the bucks.https://tritekbattery.com/battery-expiration-self-discharge-shelf-life/#Battery_self-discharge
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tomjasz
Well-Known Member
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- USA
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- Minnesnowta
No.
Why do you say that?
The old battery is fine
The new battery was dead after a month of sitting on the shelf
Is Ecotric telling me a story from my post above?
Ez-Did you use the new battery for a while, like they asked? They said it needs to be used a while to srart holding a charge. I also read that info other places. As long as it has 51 volts it should be good. I would ride around for a few weeks and recharge after every long ride, then see if it still drops the charge. If it does, then let them know. They replaced mine real fast after showing them my tester reading 0 volts.
harryS
Well-Known Member
In my experience, batteries do discharge, but nowhere like the 1% per month number I get when googling the topic. And even 3 months at that rate is less than a volt on a 36V battery. This winter, I have batteries out in the garage at 30% of full charge, I just checked yesterday and all appear close to where I left them last year,
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Yes, I agree with tom's "No". They're fuzzing you over with that self discharge,
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On the other hand, I have had two batteries self discharge, and one was an Ecotric. Not the whole batteru, just one cell in each one that died and went to zero, causing the whole battery to shut down. It's not normal, but due to cheap cells with bad QC, high infant mortality, bad juju, so you should be getting a replacement if their warranty is good. I've heard that it's good if you don't get them ticked at you,
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Yes, I agree with tom's "No". They're fuzzing you over with that self discharge,
.
On the other hand, I have had two batteries self discharge, and one was an Ecotric. Not the whole batteru, just one cell in each one that died and went to zero, causing the whole battery to shut down. It's not normal, but due to cheap cells with bad QC, high infant mortality, bad juju, so you should be getting a replacement if their warranty is good. I've heard that it's good if you don't get them ticked at you,
.
At least they are talking to me about this current battery
I go in with a very soft approach when dealing with things like this.
I was within a month of the first battery being under warranty. I get the warranty period but I wasn't around my battery to check it every month.
I had videos i sent them before about the led brake lights not working and again they said as long as battery had 51 volts they won't do anything.
They just quit talking to me. So I show them all the negative posts and even on amazon.
Check my post #12. Their battery was poor workmanship and they didn't care
I go in with a very soft approach when dealing with things like this.
I was within a month of the first battery being under warranty. I get the warranty period but I wasn't around my battery to check it every month.
I had videos i sent them before about the led brake lights not working and again they said as long as battery had 51 volts they won't do anything.
They just quit talking to me. So I show them all the negative posts and even on amazon.
Check my post #12. Their battery was poor workmanship and they didn't care
You may have just gotten a lemon. I did, from them. But the new one they sent me has worked fine going into year 3. I'm getting another one today from them for backup. Too hard to peddle up big hills with no power. lol. I would play nice with those guys. They will give you another one. Offer to send that bad one back and see what they say. They may think you're trying to scam a free battery from them. Sadly, people do. I was surprised they didn't ask me for the bad one back. I found their tech people real easy and fast to deal with. Hope those same people still work there now. Customer service nationwide has really gone downhill.
tomjasz
Well-Known Member
- Region
- USA
- City
- Minnesnowta
Because I don’t and haven’t seen any significant self discharge in 8 years andmore than a dozen batteries. With one exception. A Bluetooth BMS.
oh FFS it’s just snow.
tomjasz
Well-Known Member
- Region
- USA
- City
- Minnesnowta
That’s what they count on.
I didn’t know the maker but after taking a look at their eBike prices…
Theres just no way a battery can be built using industry standard connectors, a quality BMS, and grade A cells and mount the finished case on a reliable build for those prices. Period. I’m so sorry this has happened over and over again to good people and their hard earned dollars. We deserve better. I hope i5 works out for you. I really do, but that buggers are short sheeting you.
Ecotric will stand behind the bike and every part on it for 18 months. If you got a bad battery, controller etc. they will give you a new one. If possible keep the batteries indoors during the freezing weather. Then soon as possible, use the battery. Let the cells work. Do like they asked and ride it for a few weeks discharging and recharging. I would bet that battery is fine and will hold a charge after it gets put to use. Good it shows 51 volts. If not , it will get replaced, no problem. Ecotric makes a real good bike for under $2000.00 and some people that paid much more just can't stand that. We have 3 of their ebikes and love em. I just bought a new battery from them last night. I got the sale. Saved $100.00. $350.00 for 1000w. Nice. If it makes it 3 or 4 years like my last one, great. If it's bad, they send a new one. No problem. Based in Cali, shipping is fast and free. Hope the snow melts soon so you can get out there. We just lost the snow here. I will be taking my new battery for test rides when it gets here.
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tomjasz
Well-Known Member
- Region
- USA
- City
- Minnesnowta
My bad, I didn’t remember we’d been down this path before. This time I’ll just accept that a few come here with an issue, look for help and advice and then just turn around and insist their experience trumps everyone else.
At one time I was critical of both high and low prices being used as a gauge for quality. Looking back the only thing that’s changed for me is a willingness to be helpful and skip the critique of someone’s personal choice. That said a pigs ear purse is still a pigs ear. I just hate to see the unwashed get scrubbed down for their hard earned dollars and find out they won’t get anywhere near the miles the fellow that waited, saved up. Maybe cut down on some treat to stash a more cash and get a bike that will deliver 10,000 and even 15,000+ miles. That’s never going to happen on an ecotric ebike, and if the buyer is happy, thats great. But for every fella boasting about their $1000 Best Buy there’s another with a BSO unfixable without spending near the original purchase price to repair.
Considering the circumstances and not being able to ride or check the battery in a timely manner they are working with me.
Not sure why they went silent after showing them frayed and broken wires in their battery.
this is their reply,
If the voltage on the battery is under 44V after charging fully, or range of the battery is less than 15miles after the battery is charged fully. You can contact us to feedback it, we will let you know how to do next.
Not sure why they went silent after showing them frayed and broken wires in their battery.
this is their reply,
If the voltage on the battery is under 44V after charging fully, or range of the battery is less than 15miles after the battery is charged fully. You can contact us to feedback it, we will let you know how to do next.
Just got my new one from them today along with the Seagull back rack. It charged just fine and I'm taking it along with the backup battery on a long ride in a few days. The batteries need to be used to balance the cells. Hopefully you can do the same soon. That snow should melt soon. Ecotric sent me this email today:
After riding in low-temperature conditions, do not charge the battery at low temperature immediately. The battery will be falsely charged and the capacity will gradually decrease. Because at low temperatures, the chemical reaction on the battery electrodes is very slow, the charge acceptance is very poor, and it is difficult to fully charge. So, the battery must be taken to a room above 15°C, and recharge the battery after 1 hour.
>Taking into account the riding distance and needs, frequent charging is beneficial to the life of the battery. However, when the battery is fully discharged and then recharged, due to the difference between the single cells during discharge, some single cells may be over-discharged. Over-discharge will greatly reduce the charge acceptance ability, cause insufficient charge, and gradually decrease the capacity. Therefore, it is most reasonable to charge the battery when the battery discharges 50-70%.
> If you don't ride the bike for a long time, please charge the battery every 1 to 2 months to keep it activity.
Thanks for your support to ECOTRIC.
After riding in low-temperature conditions, do not charge the battery at low temperature immediately. The battery will be falsely charged and the capacity will gradually decrease. Because at low temperatures, the chemical reaction on the battery electrodes is very slow, the charge acceptance is very poor, and it is difficult to fully charge. So, the battery must be taken to a room above 15°C, and recharge the battery after 1 hour.
>Taking into account the riding distance and needs, frequent charging is beneficial to the life of the battery. However, when the battery is fully discharged and then recharged, due to the difference between the single cells during discharge, some single cells may be over-discharged. Over-discharge will greatly reduce the charge acceptance ability, cause insufficient charge, and gradually decrease the capacity. Therefore, it is most reasonable to charge the battery when the battery discharges 50-70%.
> If you don't ride the bike for a long time, please charge the battery every 1 to 2 months to keep it activity.
Thanks for your support to ECOTRIC.
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Gionnirocket
Well-Known Member
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- USA
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- Y. O.
Though it may, I doubt your battery has a BMS with balance capabilities.
Those without depend on quality cells that are from the same manufacturer lot and matched for internal resistance so that they charge/discharge at the same rate to maintain balance.
That and proper care are what will determine a battery packs longevity. . .
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