It seems that the battery in my new LMTD is defective.
After full charge I can ride on flat road in PAS 5 for about 15-20 min. After that the bike shuts down (looses power, display turns off).
After 10 more minutes it starts cutting off frequently even in PAS 3.
Voltage drops to 49v. And this condition is persistent. Even on the next day the bike shuts down immediately after I apply 50% throttle.
After another full charge battery shows about 52v (maybe 52.5) and the bike works for 15-30 min (depending on PAS level) and then voltage drops to 49 and the bike starts shutting down frequently.
Full charge takes less than 1 hour. Since charger provides only 2A, I can estimate that real capacity of my LMTD battery is about 2Ah, not 14Ah.
It does not look like over current or high temperature shut down since it happens even after long rest. Basically when voltage drops to 49v, any power consumption above 250W causes the bike to shut down. I have only one explanation so far - defective battery. Has anybody seen something similar ?
I also have Ride1Up 500 and it works well. No power issues.
I wrote to support, but they have not replied yet. It has been just 1 day after my message, but I keep checking my email every 10 min.
It is a new bike and I want to ride it almost every day.
So far (before this battery problem) my experience with Ride1Up was good. The 500 works well and both bikes were shipped extremely fast (2-3 days).
After full charge I can ride on flat road in PAS 5 for about 15-20 min. After that the bike shuts down (looses power, display turns off).
After 10 more minutes it starts cutting off frequently even in PAS 3.
Voltage drops to 49v. And this condition is persistent. Even on the next day the bike shuts down immediately after I apply 50% throttle.
After another full charge battery shows about 52v (maybe 52.5) and the bike works for 15-30 min (depending on PAS level) and then voltage drops to 49 and the bike starts shutting down frequently.
Full charge takes less than 1 hour. Since charger provides only 2A, I can estimate that real capacity of my LMTD battery is about 2Ah, not 14Ah.
It does not look like over current or high temperature shut down since it happens even after long rest. Basically when voltage drops to 49v, any power consumption above 250W causes the bike to shut down. I have only one explanation so far - defective battery. Has anybody seen something similar ?
I also have Ride1Up 500 and it works well. No power issues.
I wrote to support, but they have not replied yet. It has been just 1 day after my message, but I keep checking my email every 10 min.
So far (before this battery problem) my experience with Ride1Up was good. The 500 works well and both bikes were shipped extremely fast (2-3 days).