Understand your frustration, but sending out duplicate keys also raises security issues. How does Giant know you're the rightful owner?I misplaced my spare key for the battery lock, and Giant North America won’t make duplicates. No doubt they want people to buy a complete lock assembly.
I just bought a nearly new 2020 Vida e+ that only came with 1 key that looks exactly like the pic you posted. It has a totally different number than is listed on the web link above. Did the key you bought work for you? What part number did you use when you ordered it? I want to get a couple extra keys. I'm in Canada.Now that you mention it, it does say tkm on the key. But the code I have isn’t anywhere close to what’s listed. I actually checked that site a few days ago, and it led to “door locks and other things”.
edit: Just after I placed an order on the above site, I found the spare key.
But now I know where to get them. Thanks all.