Wired E-bikes

[nate5278]

I had the worst customer service experience I have ever experienced with Wired E-bikes. My E-bike arrived from FedEx looking like someone threw it off the back of the truck. When I communicated with Wired and told them about the delivery they said it should be fine, as they package them very well and it should be fine. They do package them well. However, the batteries had gashes in them, the battery cover for the front battery was not staying on, and was not locking properly when in the port. I was told by Andrid and Heather that I cannot slam the battery into the port, and the gashes were cosmetic. They made me feel like I did something wrong, despite having information to the contrary. All I wanted was a new front battery. I contacted the Illionis BBB, the Ohio Attorney General, and the Illinois Attorney General. Finally, after 40 emails back and forth, a third customer service representative Michael emailed me back, after I asked for someone above Heather and Andrid. He apologized for the delivery condition (which to be fair was not their fault, it was FedEx) and offered to give me my money back after I package and return the bike (they are paying for the return shipping). Today, the bike goes back, so we shall see what happens from here. The amount of emails, and stress to get to this point was absolutely ridiculous. Not to mention the amount of effort to re-package the bike and fit it back into the original damaged box! All because I wanted a brand new bike to look and feel brand new! The sad part is, the bike itself was beautiful and was exactly what I wanted. However, let me tell you, it is not worth it! There are other brands, with superior customer service to Wired. I ordered a new Tesway X5 AWD, and I am already experiencing better customer service. The price is less expensive, they give you free gifts, offer you shipping protection for a very reasonable cost, and the bike is exactly what I want , maybe even better than I wanted. It should arrive in less than a week, I will write a review when it arrives and I have a chance to ride it. Again, if I can save one person from going through the pain and suffering I did, I will feel better about this experience.