There are a few of us out here, Jerry. I guess there aren't too many complaints or you would be seeing them here. As I mentioned in another thread, after customizing my Aurora with swept-back handlebars and a suspension seat post, it is very comfortable to ride. I have only two minor issues. The motor is only 250 watts, which is not enough for the hills I ride. The new ones are 500 watts, so that should take care of that problem. Also, it is extremely heavy at 64 lbs. with battery, but there are many other heavy ebikes out there, so that is not a problem that is peculiar to Evelo. They have excellent customer service and are now offering a 4 year warranty on their bikes.