I'm considering upgrading my RadRunner. While its been a great ebike for the price, I want something more commuter friendly. I'm also at the point of giving up the throttle. Finally, I'm considering a Class 3. Keeping the 20" wheel size as they work best for my needs. So I'm considering a Tern HSD S11. Only issue, a local bicycle dealer sells Tern but has no electric Terns in stock, ever. They have to "order" it. Also elusive about my electric support questions IF anything should go wrong. They keep saying Terns are reliable. Whats even weirder is REI Co-Op sells a few Tern ebikes, actually on the floor, but they only carry 3 models and can't order the S11. So, if I order the S11 thru the local shop I suppose I can get electric support thru REI Co-Op.