ronin2000
Member
Today I followed up my phone conversation with a formal email to the Turbo Product Manager. Key things I asked for were 5 year availability for out-of-warranty spares through the dealers and/or accessory catalog for:
I also suggested very strongly that Specialized read through this entire thread. I doubt they have ever end-of-life'd a bike before that has this much proprietary content and high average sales price. The issue is not just warranty support, but customer loyalty as they transition to the new model.
- Battery - At least the option to purchase a 691 Wh battery which can be used to replace any earlier Turbo battery. Or an approved battery refurb program where one gets a new battery and returns a core.
- Handlebar Controllers - Spares availability for both the Shimano brake version (new Turbo X/S) and the older Formula Version (base Turbo, older Turbo X, Turbo S). Due to frequency of backlight failures and joystick failures.
- Motors - At least the 250W motor for all base Turbo and older Turbo S/X. 500W version for new Turbo S. They can end-of-life the 200W, since the 250W could be a direct replacement.
Doug
P.S. Go on line and read the Vado user manual. The feature set is really pretty good.
I read the Specs on the VADO, they seem quite nice and at a lower entry price to boot. Id just be less inclined to buy one if Specialized doesn’t support previous Turbo purchases and snubbed the current 1st get buyers. The specs seem more than adequate, however I’m still not sold on the aesthetics of the bike itself, perhaps seeing it in person would change my opinion.