FTC Complaint
Active Member
like, any mountain bike video, ever? Riding over a log is practically a requisite. Try harder next time!
On a serious note, the bad rubbing brake is probably a bent rotor, fairly common. An untrue wheel wouldn't normally affect the brake and rotor. Happens to bikes direct buyers ask the time...granted bikes direct will respond promptly and send a replacement!
This bike looks like a "off-Road mountain capable bike" - but in NO WAY is this bike designed to meet that EXPECTATION. NO WAY
People will get injured when this bike falls apart. Does the owners manual describe how to use the bike? (even then it might not matter depending on what State you are in) I mention a legal term "Strict liability as the primary talking point" Another term is Failure to Warn.
On the brakes, looking at something in person would be allot easier and more accurate than looking at something on a video. However, The real point is HOW DOES IT GET FIXED, WHAT IS THE PROCESS? Where do the parts and labor come from? Who pays for it? Why does the bike need adjustment or remediation out of the box? How many bikes out of 10,000 (Storms number) are going to have issues.
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Mike, the guy who bought the ebike is happy, as anyone riding an ebike for the first time would be. Perhaps Storm will be ebike 1.0 for him and hopefully he will find his way here.
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If it was a warped rotor you would hear rubbing on the caliper (which you might have anyway on new brake set). The rotor could be trued with a fork.
The user talks about the condition subsiding when the whole wheel is skewed off the center of the fork. It is not an issue whereby the rotor hits or rubs against the caliper. When he moves the wheel off center he is essentially centralizing the brake over the rotor; and decentralizing the wheel to the center of the fork. He could loosen the brake from the fork, grip the brake handle, and then tighten the brake to the fork thereby centering the brake to the rotor. He could try that, but it might not be the problem
The frame has two posts and onto the frame sits the caliper; Sometimes you might find a washer-set from the brake manufacturer to fit between the caliper and the frame; then there should be two screws for tilt. The frame mounts could be out of tolerance which would be a manufacturing defect.
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Evidently the reversed fork struck again.
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Product liability, serviceability, parts, law, defects; “honey badger don't care"
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