Yes the site policy is contradictory, on Go Sondors is says.
QUOTE) According to Indiegogo, contributions are non-refundable in their Terms of Use. However, upon the completion of the campaign, we will confirm your shipping address and your order to determine refunds on a case by case basis. We get it, sometimes life happens. We want to be fair but it is easiest done at the completion. (END)
Yet on the Indiegogo page it says (QUOTE)
Can I get a refund?
According to
Indiegogo, contributions are non-refundable in their Terms of Use. There will be no refunds as all funds go immediately to
manufacturing. (END)
Given that we know that the Go Sondors Page is just a cut n paste.. perhaps it hasn't been updated?
Another example of the Sondors page getting it wrong is the shipping cost.
(QUOTE FROM GO SONDORS PAGE)
We will update shipping information at the end of the campaign, however – with the $194 – it is a cap. The more we sell the lower this figure will become, it will not go up. There is no need to pay for shipping now, we will update you on this with more accurate estimates based on volume. We’ll send you a reminder about shipping cost before the end of the campaign, at which point we’ll present you with an option to pay the cost. (END QUOTE).
Where as on the IGG page is says (QUOTE)
Will the cost of shipping go down?
No. The current cost is $194 for US shipping and $247 for International.
(END QUOTE)
Given that the freight cost was locked in at $194 / 247 later in the campaign, and the same thing with the refund going from "Life Happens" to a straight "NO".. it seems that Go Sondors page needs updating, and current information is only shown on the IGG page.
Chris, given your "interest" in this campaign, I would have thought you would be familiar with all of this?