I too agree, the Cobi app is worthless, sucks, why bother, too much distraction, etc. Agree that the Kiox would have been better. At least give the end user the option, and not dictate what must be. Another major blunder by Trek. Don't get me wrong, nice bike, bad planning and development. Same story, this sucks, that sucks. This is nice, that is OK, that is not. Cannot please everyone but heck, I got a $6k e-bike, I did not need to spend 8-12k for a R&M, and MAYBE Trek will get it right next time.
Re: Shifting (not hijacking your thread):
I’m taking the time to attempt to describe fully the problem, again, possibly in more detail so it is clearly understood.
Upon downshifting and applying pressure to the trigger shifter, each press of the lever does not return fully to it’s initial position, it’s like pressing a sponge, and you know of feel the lever slowly return, in milliseconds, and not a crisp, defined, specific acknowledgement of each movement. As the gears go from 12 to 11 to 10 to 9 etc., each reduction of gear presents itself with the problem more defined as the successive presses are achieved. There have been times that the lever performs almost in a slow motion, like it is in a rubber surround, or like an opposite force inhibiting it from fully snapping back.
This is the issue, non-resolved from the start, even though the dealer has replaced the cable.
I’m at the end of my level of patience.