And I had an early failure of the battery and Juiced gave me instant and concerned response, sending me out a new battery on my mere say-so that it was bad, with no security for themselves and only a gentle request to send back the bad battery at my own convenience, with a pre-paid shipping label they supplied to slap on the replacement battery's box for return.
I have to laugh a little at this one. I created this thread as a frustrated Juiced customer who was impatiently waiting on receiving the bike I had ordered. The complaints you reference here are from a group of people in the same situation, waiting on a bike order to be filled. This is frustrating , even infuriating at times. However, this is not evidence of poor product quality as you state. It is evidence of a company overwhelmed by demand for their product that far exceeds their current production capability.
Very fair question and I don’t think Chris meant other bikes aren’t as capable, as obviously some are and some aren’t, just that the CCS has met all of his needs.
I'm hoping they do just that. Their specs at their price point is a needed challenge to the whole ebike industry...so long as they address the perceived service and supply deficiencies.
So I did test ride 3 different ebikes during my research. The closest bike from a spec standpoint is the Magnum Metro+. This was the first ebike I tested. Quite honestly, the difference in performance between the CCS and the Metro+ is HUGE. I was able to get the Metro to 28 mph on flat terrain, but that was with unsustainably hard pedal effort (as in HIIT interval type effort). I would still be riding my non-e road bike to work if that was my best option, because the Metro wouldn't accomplish much to speed up my commute. Not to mention at the $2K price point the CCS battery has ~ 30% more capacity. On the CCS, I mostly ride in level 2 assist (mid point or level 3 on a Metro). I can sustain 28 mph fairly easily on flat terrain this way, and I can bump up to level 3 or S when needed climbing hills. (I rarely use S because there just isn't a need, the bike won't really assist faster than ~33 mph regardless). Otherwise, from a strictly riding standpoint the Metro+ and the CCS are quite similar.
Actually Chris, the complaints I am referencing are from people who have received their bikes but have problems with them that are not getting satisfactory responses from Juiced. Customers with bikes are reporting lack of response to clear warranty issues. When you forgo purchase from a LBS, service from the maker is all you have left. If they do not have enough people, parts and supplies to keep their customers bikes running, I don't care how good the spec list is or how happy folks who's bikes are running well are. Every company will have warranty issues. Being properly staffed and supplied to deal with them is an important component of bike quality. Sorry if I got off the topic of delayed delivery, but it seemed related.
I guess I just disagree with this statement. I am on these forums a lot and read pretty much everything related to Juiced. By far the biggest complaints are from the group I referenced, those who have ordered a bike and yet to receive it. The clearly are a few unhappy customers with issues on their bikes that they feel Juiced has failed to resolve. Please show me a bike maker without this same group???
I don't see a lot of blind loyalty here. I see a vigorous dialogue, with those who are rooting for Juiced Bikes also quite willing to acknowledge the company's weaknesses. Point me to the blind loyalty threads, I'm willing to change my mind.
