Lectric XP
- Thread starter konea420
- Start date
When your order is processed, you will receive an email with tracking number(s) for your order. The problems you have seen posted were the tracking number were emailed a week before most orders started to move with no explanation why. Hopefully that has been resolved for the next shipment.
They don't have the proper handle on things which is very disappointing. Not only having to pay 7 weeks up front but I ordered a white bike with early August delivery because white was the only color available. I wanted the black one but didn't want to wait until the end of August. So I get my FedEx number with a delivery date of August 20th which was yesterday and then I receive a second email with a FedEx update that the bike won't arrive until August 26th. So now I'm getting a late August delivery on the color bike I really didn't want in the first place. It also looked like the bike was sitting in California since August 15th.
Darceman
Well-Known Member
This is a start up company and I think theres been some minor issues. You saved over $200 to help fund them. Overall I think Lectric has been fantastic at handling the hiccups and have responded very quickly to the flood of emails....Mines coming Friday and was predicted early August...I'm happy...Kudos to Lectric..Im sure this has been diffucult for Lectric as well..
Last edited by a moderator:
Tennessee Jed
New Member
My tracking finally has movement with an estimated delivery date of this Friday!!
SeanRitchie
New Member
I think Lectric bit off more than they could chew. They should’ve had smaller pre-order batches, numbers that they could actually handle
Last edited by a moderator:
pretor
Member
I received my tracking number information 7 days ago. Still no movement since. The email communication with Lectric have been fluid, every time I sent an email I get a response. I think that's very important. Just last night I sent another email and Brent was replying in the middle of the night. I hate that I have to wait longer but I can appreciate that they are there in the middle of the night dealing with the situation.
SeanRitchie
New Member
I understand your frustration. I ordered my bike 9 weeks ago and I still don’t even have a tracking number!They don't have the proper handle on things which is very disappointing. Not only having to pay 7 weeks up front but I ordered a white bike with early August delivery because white was the only color available. I wanted the black one but didn't want to wait until the end of August. So I get my FedEx number with a delivery date of August 20th which was yesterday and then I receive a second email with a FedEx update that the bike won't arrive until August 26th. So now I'm getting a late August delivery on the color bike I really didn't want in the first place. It also looked like the bike was sitting in California since August 15th.
Darceman
Well-Known Member
I realize they started with skate boards and did my research before buying from them...Judging by how well the company has handled our emails , questions, and complaints It would seem to me that they have learned there lessons from that past experience. They dont have much control over things once they leave there shop...Once again Kudos to Lectric for quick responses and trying to sort the shipping mess out...If you cant handle a week late then dont get involved with crowd funding.....
It's not the point.
..I can wait the extra week
Last edited by a moderator:
Lisa Nomadic
New Member
I just got my tracking number last night, I ordered June 22nd.
pretor
Member
I ordered the second one for my wife on June 20th. Still nothing. Not the first either the second one.
I don't know about others, but I would like to help this company get through their start up experience. I have been there and know what it is like. For Brent to come on here and go public, just raised them 10 notches. Being silent after the tracking number were issue I think they realized was not the thing to do as the problem did not go away, only created hard feelings. Orders are moving, we have communications, and I think that is all that most of were asking for.
Hutchentoot
Active Member
If I have to wait, it's not that big of a deal.
EmeraldCity
New Member
Anyone have photos of their newly received bikes they can share? I noticed in one photo that the blue lettering on the black bike is a bit different than in the pre-production version. Would like to see a bit more confirmation of colors and also see the bike "in the flesh".
Here's one that was just received and posted on an RV forum. Here is the link to a couple of more photos, mostly unpacking. http://www.irv2.com/forums/f278/electric-bikes-445708-20.html#post4917979
Brent @ Lectric eBikes
Member
Hey Friends of Lectric eBikes!
So awesome to hear from you! Quick update on shipping since most comments are centered around that:
o about 95% of the 'early August' bikes have been sent. The majority not sent are Canadian orders (waiting on approval). We've also dropped ball on a few. We're working hard to clean up the remaining shipments.
o the 'late August' shipments are expected to begin to be sent late next week. It will take us at least a week to get them all on their way. We learned a few things from the last shipment and we expect this one to be smoother.
o the 'early September' shipment is scheduled to begin to be sent the second week of September. Again, it will take at least a week for us to get them all sent.
We appreciate your overwhelming response to the Lectric XP! It's been great to hear the reaction from those who have received it. The most common ways they describe it is 'fun' or 'a blast'.
Just wanted to also mention that each of your comments are valid - and we take them all seriously. If we could turn back the clock we would have done a few things differently; especially around the price. That would have allowed us to grow at a more controlled pace. Drinking from the fire hose at this point; but we couldn't be happier. We want to build a community of riders who don't think you should have to break the bank to have a great bike! Thanks for joining us on this journey!
We love this bike, and are confident you will as well!
Brent
Lectric eBikes
So awesome to hear from you! Quick update on shipping since most comments are centered around that:
o about 95% of the 'early August' bikes have been sent. The majority not sent are Canadian orders (waiting on approval). We've also dropped ball on a few. We're working hard to clean up the remaining shipments.
o the 'late August' shipments are expected to begin to be sent late next week. It will take us at least a week to get them all on their way. We learned a few things from the last shipment and we expect this one to be smoother.
o the 'early September' shipment is scheduled to begin to be sent the second week of September. Again, it will take at least a week for us to get them all sent.
We appreciate your overwhelming response to the Lectric XP! It's been great to hear the reaction from those who have received it. The most common ways they describe it is 'fun' or 'a blast'.
Just wanted to also mention that each of your comments are valid - and we take them all seriously. If we could turn back the clock we would have done a few things differently; especially around the price. That would have allowed us to grow at a more controlled pace. Drinking from the fire hose at this point; but we couldn't be happier. We want to build a community of riders who don't think you should have to break the bank to have a great bike! Thanks for joining us on this journey!
We love this bike, and are confident you will as well!
Brent
Lectric eBikes
