I've called around several bike shops asking if they'd service my ebike. I've gotten turned down by most. One even asked me if my ebike has a throttle, which I responded yes it does. They're response, "yeah we won't touch those, too much of a liability." One of the shops was an EBR advertised shop you see at the bottom of this thread. I was sort of shocked but not surprised.
Being a car guy this reminded me of the automotive industry. Shops just not ready and prepared for the electric vehicle revolution. Shops fearing hybrids, motors, batteries, controllers, electrical systems and the changing trend to electrification and computerization. Many auto shops refused to work on such "new" fandangled technology.
Now you've got Tesla's and hybrids all over the place. The same thing has happened to bikes. Electric bikes is the THING now. These dinosaur shops will either have to adapt to the changing times or die by the wayside while new young startups spring up and take the business right from them. It's sad but true, that's why you see so many auto manufacturers struggling to even bring to market a competitive vehicle to what Tesla and Elon Musk have brought. VW, GM, Ford, Toyota, and all these old companies even with all their history and automotive prowess just can't bring a viable electric vehicle to market to take out the new and fresh underdog.
Times are changing man, if you won't service my ebike some savvy young man down the street just might. He'll see the opportunity and I'll gladly give him my business. Your loss.
/Rant
PS: I just wanted my derailleur and spokes adjusted and I still got turned down. SMH Oh well.
PPS: I received my secondary battery!
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