Thanks for the reply. It really helps. I talked to customer service and they said that the setting lockout is by design, they don't want users changing the settings without consulting them first. The settings can be accessed by holding the "+" and "-" buttons while powering it on, you'll see an "ok" in the bottom right corner indicating it's ready to change the settings. Then save the new settings as normal.
Known Issues & Problems with Wallke Products + Help, Solutions & Fixes
- Thread starter mitchhackleman
- Start date
Thanks for the reply. It really helps. I talked to customer service and they said that the setting lockout is by design, they don't want users changing the settings without consulting them first. The settings can be accessed by holding the "+" and "-" buttons while powering it on, you'll see an "ok" in the bottom right corner indicating it's ready to change the settings. Then save the new settings as normal.
Thanks for the reply. I have sent a video to the company and they said it is normal standby power consumption and not to worry about it. I have two other ebikes and many friends that have them and I've never seen this on any of them. I'm still working with customer service to fix the problem.
Max Black
Active Member
- Region
- USA
Hello and thanks for choosing Wallke!
Sorry about the slow shipping. We have updated the shipping delay notice on our blog.
Notice On Shipping Delays
On behalf of everyone at Wallke Ebike, I sincerely hope you and your loved ones are safe and healthy during this world crisis.
wallkeebike.com
Happy Trails and stay safe,
Wolf
Wallke Ebike Team
Max Black
Active Member
- Region
- USA
Hello and thanks for choosing Wallke!
The 17W showed on the display is the standby power consumption.
Happy Trails and stay safe,
Wolf
Wallke Ebike Team
Why don't all of your X3 Pros display the standby power consumption? Can you post a pic of your other X3 Pros that do this? Thanks.
Max Black
Active Member
- Region
- USA
"Why don't all of your X3 Pros display the standby power consumption? "
I will confirm it with our technican, I will give you a clear response later.
Here's the picture of the other X3 Pros.
Upgrades made from the August batch:
1.New seamless welding design.
2. High luminance colored LCD display
-KD986
i. High luminance colored LCD with special technology( The glass lens fully and seamlessly fits to screen for better display effects). Holographic screen, it looks like a smart phone when the display is switched off. The visual effect is good both from different angles and under strong sunshine.
ii. Glass lens, full screen, with no plastic edge
iii. New appearance, more fashionable, high sense of science and technology
iv. The display side has no fixed cable harness. Fully apply the latest technology of board-end-connector to the displays. It is also good for after sales service, easier for replacement.
eg. the cable from controller is directly inserted into the green connector below. It is the same way for remote cable and USB cable.
Here's the picture of KD986.
Happy Trails and stay safe,
Wolf
Wallke Ebike Team
Thanks for the reply. I didn't get the August batch. I don't have the seemless welding design or the upgraded display.
Last edited:
Hello,
Hoping someone can help out. My 5 day old Wallke X3 Pro Display turns off but won't turn on. It's worked fine up until today. I went for a ride this morning, shut it off when I got to where I was going but when I tried to turn it back on it wouldn't turn on. I had to disconnect the battery and when I reconnected it was fine. All other controls work fine after restarting including the power button to turn it off, but no matter what I do it won't turn back on. Help?!?! Anyone?
Hoping someone can help out. My 5 day old Wallke X3 Pro Display turns off but won't turn on. It's worked fine up until today. I went for a ride this morning, shut it off when I got to where I was going but when I tried to turn it back on it wouldn't turn on. I had to disconnect the battery and when I reconnected it was fine. All other controls work fine after restarting including the power button to turn it off, but no matter what I do it won't turn back on. Help?!?! Anyone?
Xplore Wallke
Member
Hi Craig,
Firstly, thank you for your purchase. Did you check to see that the connection shown where I am holding is secure?
If that does not resolve, I will defer to a Wallke technician who monitors this thread.
Hope this helps,
Carl
Firstly, thank you for your purchase. Did you check to see that the connection shown where I am holding is secure?
If that does not resolve, I will defer to a Wallke technician who monitors this thread.
Hope this helps,
Carl
Thank you for a quick response. Yes I have, as a matter a fact if I disconnect it there and reconnect the screen comes to life. I think it's the display itself to be honest, the power button works fine and shuts it off, like I said once it turns on it works flawless, all controls, switches, headlights, throttle, etc works fine. I just can't turn the display on unless I disconnect that connector or disconnect the battery by unfolding the unit.
Xplore Wallke
Member
Xplore Wallke
Member
Understood Craig. Someone from Wallke factory will respond ASAP. Don’t worry, you will be taken care of.
Happy Trails and Stay Safe,
Carl
Happy Trails and Stay Safe,
Carl
Thank you!!! I appreciate it. Also just incase they read this I wanted to mention ahead of time I tried the factory reset, no dice!
Xplore Wallke
Member
Gotcha, If you do not get a response in 24 hours, please let me know. You can msg me here or call me @ 862-266-2923
Thank you
Max Black
Active Member
- Region
- USA
Yes, I confirmed with my colleague. They responded that your bike is the June batch.
Wolf
Wallke Ebike Team
Max Black
Active Member
- Region
- USA
Hi Craig,
It is our honor to serve you. I have confirmed with my colleague. They responded that they have seen your pictures. We hope you can test the voltage of the battery with a multimeter. Could you please send us a longer video about your test process to our service email? It will help us a lot. Once they received your detail video, they will give you a clear response soon.
Wolf
Wallkeebike.com
Hello, yes I would be happy too. I would need to know exactly where you want it tested from though? Also my phone only allows like 15 sec clips to be sent, but I would have know problem doing a FaceTime or something if needed. I would still need to bring my dvom home from work though. Is there a email address I could I can send them too? I might be able to video longer from my apple phone but that's a work phone and email.
Also, what is the service email address
Max Black
Active Member
- Region
- USA
Hi Craig,
My colleague has contacted you through our service email before, please check. The address is: [email protected].
Have a good day!
Wolf
Wallkeebike.com
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