Known Issues & Problems with Specialized Products + Help, Solutions & Fixes

Did this fix work? Having the same issue and LBS is claiming I need to wait for a new firmware update to be released.
No. In the case of my wife's bike, the LBS had to order a replacement part from the Netherlands. Once installed, the bike worked properly. But Specialized told the LBS that the replacement part should not have fixed the problem. So, Specialized offered to replace the entire bike. I accepted. When the replacement bike was received and assembled, it exhibited the identical failure mode that precipitated the return of the initial bike. Then, the LBS suggested that I retrieve the original (repaired) bike, which I will do tomorrow. Months of wasted time, but hopefully the bike will work as designed upon retrieval.
 
I’ve got charge limit enabled and my Turbo Vado SL 5 and it has been charging to 80%. 10th charge went to 100% as expected but next 2 charges also going to 100%.

Anyone else have this issue?
I found it on another thread, Specialised looking into it apparently.
 
My Tero X 6 has been in the LBS for 3 weeks now and counting :confused:. The bike would often not switch on or just die during a ride,where the TCU would go blank and no assistance. First time it happened I was just starting my commute home and while my Vado Sl would have been ok to cycle unassisted there was no way I was relishing cycling the Tero home unassisted.
LBS said it was a TCU issue so changed that but fault still present. They now believe it is the battery connector and parts are on the way. Hopefully that will fix it.
Anyone with similar issues?
 
I ride a Turbo Creo I bought in May 2020. I have currently ridden it 17,750 miles. Up until the last update I have taken it into my LBS for the updates. When I read the description that included the recharge limit, I decided not to do it. My average ride is 50 miles. I ride three days a week. I have two RE batteries which I swap every three rides, carrying and using only one on any ride. I ride in Sports mode using Turbo only in a final stretch of my ride beginning about 5 miles from home. I have never run out of battery, though I once got home from a longer ride, just about 60 miles with 2500' of elevation gain, with the red bar showing on the TCU. Generally I have four to five bars showing when get home and plug it back in. I really see no reason to use the charge limit. It seems to be causing problems that don't need to happen. In short, if it aint broke, don't fix it.
 
I’ve got charge limit enabled and my Turbo Vado SL 5 and it has been charging to 80%. 10th charge went to 100% as expected but next 2 charges also going to 100%.

Anyone else have this issue?
Yes. I have the same problem. After the first nine 80% charges my Vado 5.0 charged to 100% on the tenth as it was supposed to, but after that every charge has been a full 100% even though I still have Charge Limit enabled. I tried deleting the bike from the app and reentering it but it didn't fix the problem. I contacted Specialized Support and they said they're aware of the problem and to wait for an update.
 
Yes. I have the same problem. After the first nine 80% charges my Vado 5.0 charged to 100% on the tenth as it was supposed to, but after that every charge has been a full 100% even though I still have Charge Limit enabled. I tried deleting the bike from the app and reentering it but it didn't fix the problem. I contacted Specialized Support and they said they're aware of the problem and to wait for an update.
I have the same issue. I have found the battery on my Vado IGH charges .37% per minute very consistently. If I really don’t want to go over 80%, I just have Siri do some quick math and set a timer.
 
Has anyone had an issue with not being able to turn the screen back on after turning it off? I’m going to have the shop look at it, but I wonder if it’s simply due to the heat. It was 101 and sunny when I was riding today. I had this problem last week and thought it might be due to using the lock feature for too long, but in this case I turned the screen off then tried to turn it immediately back on. It just flashed a black screen and turned back off. (2023 Vado 3.0 IGH)
 
Yes. I have the same problem. After the first nine 80% charges my Vado 5.0 charged to 100% on the tenth as it was supposed to, but after that every charge has been a full 100% even though I still have Charge Limit enabled. I tried deleting the bike from the app and reentering it but it didn't fix the problem. I contacted Specialized Support and they said they're aware of the problem and to wait for an update.
Charge Limit is working again!

Also, I downloaded the new Specialized app but it's not yet ready for prime time. There's no way to access Garmin radar settings or Charge limit, plus custom power levels vary when the app is powered down, then turned on again. It's excellent for locking/unlocking the bike, customizing screens, and it now communicates with Apple Health, so it's not all bad. Specialized support says they're working on getting it up to speed and this early release was a "soft release." For now, I've kept both Mission Control for tuning and settings, and the new Specialized app for recording rides.
 
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Charge Limit is working again!

Also, I downloaded the new Specialized app but it's not yet ready for prime time. There's no way to access Garmin radar settings or Charge limit, plus custom power levels vary when the app is powered down, then turned on again. It's excellent for locking/unlocking the bike, customizing screens, and it now communicates with Apple Health, so it's not all bad. Specialized support says they're working on getting it up to speed and this early release was a "soft release." For now, I've kept both Mission Control for tuning and settings, and the new Specialized app for recording rides.


Interesting, charge limit still is not working for me... this is on the updated app only though, I haven't updated the motor or TCU firmware yet.
 
Interesting, charge limit still is not working for me... this is on the updated app only though, I haven't updated the motor or TCU firmware yet.
I kept Mission Control and have Charge Limit turned on there. The new app has no way to do that. Maybe try using Mission Control?
 
I have a 1 day old Como 5.0 LGH that will fire up and show a dead battery and have no pedal feedback one time and the next time, it fires up correctly and rides swiftly. It repeated this over a few on and offs and I had it back at the dealer by nightfall.
 
Bad luck. Didn't you try the e-bike at the dealer's? I always do. Saving a lot of time 😊

When I had been given my Vado back after the total warranty rebuild, I immediately set off for a 10 km round trip to thank the LBS personnel for the excellent work they did on my e-bike.
 
Bad luck. Didn't you try the e-bike at the dealer's? I always do. Saving a lot of time 😊

When I had been given my Vado back after the total warranty rebuild, I immediately set off for a 10 km round trip to thank the LBS personnel for the excellent work they did on my e-bike.
Yes I did. I rode a 4.0 and then ordered a 5.0. That wasn’t in stock.
 
I understand. You collected the 5.0 and just packed it onto your car without trying?
Nope. It didn’t work before I took it home. A warranty claim was filed immediately.. They were on the phone with Specialized. Ram thru a reset process. Then it worked. I was told a claim was filed and with it working, I could take it home if I wanted. If I had issues, they would be documented. I took it home. Went to ride it and the battery showed dead again. I was spinning at a pace of over 100 to go 10mph. Shut it off and turn it back on. Rode great. 27mph with no problem. Battery at 91. Back in the driveway, turned off and on and dead battery again. I packed it up and took it back right before close. So no, you don’t understand.
 
My Tero X 6 has been in the LBS for 3 weeks now and counting :confused:. The bike would often not switch on or just die during a ride,where the TCU would go blank and no assistance. First time it happened I was just starting my commute home and while my Vado Sl would have been ok to cycle unassisted there was no way I was relishing cycling the Tero home unassisted.
LBS said it was a TCU issue so changed that but fault still present. They now believe it is the battery connector and parts are on the way. Hopefully that will fix it.
Anyone with similar issues?
Coincidentally, my Vado is currently in the shop for a similar issue. Bike wouldn't power on a few times, blank TCU/no assist — and when the TCU did finally power on, gave me a "no motor - check app" error. Been in the shop almost 2 weeks now, and they've tried a few parts but still no solve. Only about 600 miles on my bike. It's disappointing, but I'm not sure who's at fault — the LBS or Specialized. Sounds like the shop ends up waiting on parts and/or guidance from Specialized.
 
It was a nightmare bike, yes. But still I made more than 10k miles with it, and in a shitty weather like the Swedish one, I guess there's still no "nordic-certified" e-bike yet. You need a tank to stand the bad weather here, but still. It's very lame that the bike has always failed on the same point, the back-wheel. I would definitely go for a Bosh or Yamaha or something like of the sort (but I'd of course make my research first).

The only positive thing I have to admit about Specialized is that they extended the warranty up to 4 years (it's by law 2 years), because the issue was the same all the time, so new replacement, another extension, but it was really a problem for me to had to drive my car 60 miles to the dealer for every issue every time.

My final advice: get an e-bike to the closest dealer possible, never purchase on the internet just for pricing to get a few bucks off, go to a store and make sure they can fix any issue with your e-bike (they should have the means, a proper workshop, and be capable of the repairs or dealing with the brand as good as possible).
This is good advice
 
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