Hi, I'm having problems with my Haibike Urban Plus, the motor a Tranzx m25gts is vibrating so much that I can feel the vibration all over my body when I'm riding, the motor is doing a different noise and the battery light goes on while riding. I'm in Key West Fl. And there's not ebike mechanics providing service or diagnostics to ebike motors or ebikes in general, I heard about the Tranzx Logix but I think a password and username is needed in order to log in for a diagnosis.
Does anyone has the same problem and know how to fix it or does anybody knows how to log in in to Tranzx Logix?