I have had my second e-bike for nearly two years, and my first e-bike for a couple of years before that. Owning an e-bike has allowed my husband and me to be a one car household. My first e-bike was a Public, mixte frame, with a Bionx motor. Eventually, I decided I wanted a bike that was a little more well-balanced, especially because I could feel that it would be increasingly difficult for me to climb over the frame, to start off. I loved how comfortable that bike was to ride, also, how smooth and silent and strong the assist was. The bike I ride now is a Gazelle Arroyo, with a Bosch mid-drive motor. Sadly, I suspect I may have a lemon, as I've had no end of trouble with it. To start with it sounded like the chain was being dragged across something. Multiple adjustments later, a new part was ordered, and that problem was resolved. It also shut down unexpectedly, sometimes in heavy traffic, and finally, a new controller, this last spring solved that problem. A little more than a week ago, the rack which holds the battery completely collapsed, leaving the battery hanging by its connection point. A new rack has been ordered. I've joined this forum in order to learn if other folks have had similar issues, and what they have done about it. I do want to state that my bike shop, North Division Bicycles, in Spokane, WA, has been very responsive in helping me address these issues. I just wish I didn't have to visit them quite so often!