Hi Folks,
First, if you would like to get a hold of us, please reach out to our customer service team directly. Our phone number is 877-991-7272 and our email is
[email protected]
As you might guess, we are very busy right now and simply haven't been paying as much attention to the forum here.
The Dapu motor has been our most reliable drive system, according to the warranty numbers. We have experienced a squeaking that isn't ideal, but is easily remedied by a bit of grease on the chainring mount and torquing its lockring a bit tighter, and these changes have been implemented at the factory level.
We are aware of some of the negative reviews of these motors, but that just hasn't been our experience. Personally, I still have our very first sample bike with the MD-250, and I've got over 2,000 very hard miles on it without any issues. I have intentionally overloaded this bike and treated it as badly as I can and it just keeps on going.
We believe the Dapu motor is a great motor, and have just updated the Galaxy to include a 500 watt version of the same motor. (Rumor has it that we'll even be releasing a new bike with a different motor from Dapu soon. OK fine, I just started that rumor, and it's about 99% certain now)
All the best,
David Dye