What I find interesting is that bike being resold. Presumably whatever the original issue was is covered by the original warranty. I'm surprised giant is allowing the resale of effectively a factory second - unless it's the dealer having traded the bike in and selling a second hand bike.
Reflecting back on when my motor was replaced, the display / app etc registered the bike as having zero km , yet there was close to 5000 km on the battery / running gear. I can't imagine the lbs selling my worn out beast!
The way they explained it, the previous owner had the bike for several months but didn't ride it. I don't know what total miles were on it, but it looked like a new bike. I did find it odd that there was some dirt/dust on the cables below the motor where they exit and reenter the chainstay, and a couple of minor scratches on one side of the battery pack. Well, this would explain that. They said the bike wouldn't power up, but whatever that issue was they had 'fixed' or remedied under warranty, but the customer decided they wanted a 'hybrid bike', I assume to mean a different bike, so they accepted it back as a trade-in and sold him a new bike.
All would have been fine if they had put it in a line up of used bikes with a tag on it as 'previously sold' or 'used bike' or even 'demonstrator' with a note that they would warranty the bike for 30 days but that the original factory warranty was not transferable. A simple sticker on a hang-tag would have sufficed, that way any customer looking at it would have everything disclosed.
In my mind, the big detractor on this whole thing is that Giant does not transfer the warranty to subsequent owners when the time from original sale is still within the warranty period. I think that is completely wrong. Car warranties surely transfer, don't they? The car is warranted by the manufacturer for defects regardless of who the owner is nor how many times it has been passed on to another owner.
Frankly I don't think it was intentional fraud, I just think they're too busy and don't pay attention enough, have too many uninformed employees with too much to do, and it just got stickered with a price and put on the floor with the other eMTB's. They put an information sticker with model and stock number, msrp and selling price on every right-hand fork leg of every bike. Which is nice when you're shopping and looking, but that sticker could have easily had text that said resale or used. I admonished them severely for this, and it really soured the whole buying experience, regardless of whether it was intentional or not.
And yeah, I said to the manager, for an ebike, if six months down the road the motor craps out it could cost me a couple of grand to fix it. Giant warranties their bikes for one year, frame for life. For all we know a 2020 model had already ran out the clock. But had all that been explained upfront things may have been quite different. By now I was livid, completely soured on the deal. So I walked away. It's probably still a decent deal, if it works well, has no issues.
A perfect example of how you turn a high-value repeat customer into a non-customer for life.
Now, the new dealer claims they are the highest volume dealer for Giant MTB's in the country, or the state, I forget what they mentioned. They said Giant makes sure they get bikes to sell. They have a few eMTB's to sell, so I'm curious to see what kind of shop they have - it's up on the other side of Los Angeles, a good drive for Saturday morning. They took a $100 deposit, said they would assemble the bike out of the crate and charge it, have it ready to go on Saturday when we get there.
No shops are discounting off msrp, nor including any sales tax, and charge to replace or exchange parts like saddles bars, pedals or tires. Oh well. There's more demand for bikes than there are dealers and bikes. It's been this way since the pandemic hit, just over a year ago.
I'm pretty excited even just to find a new current-year bike available for sale, within a reasonable driving distance, that should suit our needs perfectly, for not much more than the steal-deal I thought I was getting. It's funny, once you make the buying decision you feel obligated to pursue that 'till you actually buy one. I felt like I was letting the wife down.
Which reveals a car-buying statistic...
My BIL sold Fords for fourteen years. He always said that once a customer sits down and negotiates a deal to buy a new car, if for any reason that deal doesn't go thru, or they can't finalize negotiations, they buy elsewhere within 7 days. And that's why a good sales person knows that if you're ready to sit down and buy, you're serious - you're going to buy from
SOMEBODY. And you're NOT coming back! They called them 'be-backs'. When a prospect doesn't sit down to buy, and wants to flake on the sales guy, they say they'll 'Be Back' later. Another 'be-back'. LOL The chance of a be-back actually coming back is one or two percent, and why they try to put you on a car while they have you in the store - cuz you're not coming back!
There was no way the wife was gonna jump into the middle of all that, thank goodness for that.
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