Careful of Dost Bike Co.

S

San Diego

New Member
Region
USA
I ordered a Dost bike; felt really good. Had a call with the company and changed by color. Delivery was expected in August, then September. September is nearing the end of the season so I decided to upgrade my order to a Spring delivery of the upgraded model. In the mean time a family issue came up and I needed the money I was paying for the Dost bike that would be delivered next year. OK, that's what I agreed to. Anyway I needed to cancel the order, so I sent a message to Dost. The sales guy was more than accommodating through e-mails over several days. The only problem was I never got my refund. E-mails and promises, but no refund. So one day I called, got the sales guy on the phone. Explained I was not the happiest camper based on promises but no refund. He said there was nothing he could do about it. So I asked who I could talk to. The salesman said there was no one at the company I could talk to. Ouch. So, what if I buy their bike and have a problem and call the company and they tell me there is no one to talk to? The refund will come. Trust in the Dost company will not.
 
I take all these complaint threads with a grain of salt simply because i dont personally know the OP, that being said, I would have lost trust in Dost as soon as i saw their prices! IMO this company has been way overpriced for what they offer from day one.
 
Last edited:
What payment method did you use? A C/C company or PayPal should help if you paid through them. You paid the full amount up front?
 
As my kid would say to me 20 years ago, "Break the deal, Face the Wheel."

If they don't deliver in five more days, I would say you have grounds for refund of deposit.
 
Folks, please don't bash the OP if they didn't reply back here. They may have started the thread and then when they were not satisfied, they quickly left. Many of you are dedicated forum members, but some are not, or we start up and then forget.

I posting here now because I've been trying to figure out what to do about my DOST order. I purchased a bike and accessories based in large part on what I saw in Court's review of their bikes and the specifications. That was back in September. I had the bike delivered in a reasonable amount of time. However, I did not receive everything in my order. At the time, one of their customer service representatives told me that some of the accessories were on backorder and that they would fulfill my order once the products came in. It's almost 9 months now and my order is still not fulfilled. I call and email DOST every month and they keep giving me the same excuse. I have been patient with the company because I really like the bike and I want them to be successful. But at one point should I ask for a refund for the items I still have not received? One item I ordered was a Suntour seat post. A few weeks ago, I went on Amazon and ordered one for my other bike and it came within 2 days. How is it that DOST can not fulfill my order in 9 months when I can go on Amazon and get it in 2 days? I realize the other accessories I ordered are manufactured for them specifically, but if it is 9 months and counting, perhaps there are bigger issues than their supply chain management.

What do you suggest I do? I've contacted customer support many times and they are quick to respond with a 'Sorry, you'll get it when you get it' attitude.
 
San Diego said:
I ordered a Dost bike; felt really good. Had a call with the company and changed by color. Delivery was expected in August, then September. September is nearing the end of the season so I decided to upgrade my order to a Spring delivery of the upgraded model. In the mean time a family issue came up and I needed the money I was paying for the Dost bike that would be delivered next year. OK, that's what I agreed to. Anyway I needed to cancel the order, so I sent a message to Dost. The sales guy was more than accommodating through e-mails over several days. The only problem was I never got my refund. E-mails and promises, but no refund. So one day I called, got the sales guy on the phone. Explained I was not the happiest camper based on promises but no refund. He said there was nothing he could do about it. So I asked who I could talk to. The salesman said there was no one at the company I could talk to. Ouch. So, what if I buy their bike and have a problem and call the company and they tell me there is no one to talk to? The refund will come. Trust in the Dost company will not.
Click to expand...
You're the customer from hell.
 
ebikegrinder said:
Folks, please don't bash the OP if they didn't reply back here. They may have started the thread and then when they were not satisfied, they quickly left. Many of you are dedicated forum members, but some are not, or we start up and then forget.

I posting here now because I've been trying to figure out what to do about my DOST order. I purchased a bike and accessories based in large part on what I saw in Court's review of their bikes and the specifications. That was back in September. I had the bike delivered in a reasonable amount of time. However, I did not receive everything in my order. At the time, one of their customer service representatives told me that some of the accessories were on backorder and that they would fulfill my order once the products came in. It's almost 9 months now and my order is still not fulfilled. I call and email DOST every month and they keep giving me the same excuse. I have been patient with the company because I really like the bike and I want them to be successful. But at one point should I ask for a refund for the items I still have not received? One item I ordered was a Suntour seat post. A few weeks ago, I went on Amazon and ordered one for my other bike and it came within 2 days. How is it that DOST can not fulfill my order in 9 months when I can go on Amazon and get it in 2 days? I realize the other accessories I ordered are manufactured for them specifically, but if it is 9 months and counting, perhaps there are bigger issues than their supply chain management.

What do you suggest I do? I've contacted customer support many times and they are quick to respond with a 'Sorry, you'll get it when you get it' attitude.
Click to expand...
So what are you missing? You mentioned you got a seat post. Maybe you can buy your missing items on Amazon and get Dost to reimburse. How is the bike? Do you like it?
 
mata2maui said:
Kinda the reason they get "bashed", no? Posting about an issue and then no follow-up on how it was resolved is the main problem with these kinds of posts. The valuable info is how the manufacturer dealt with the issue, not that there was an issue that made OP unhappy.
Click to expand...
So you really believe we EVER get the whole story? A decade of experience tells me we seldom if ever do.
 
Yes, I did purchase the seat post. The other items are custom-made for DOST, like the side mirror and top bag. Thanks for the idea of asking them to reimburse me for the seat post.

I enjoy the bike. I rarely use more than Level 1 on their pedal assist out of 5 levels since I want to have a decent workout while riding the bike. I bought the bike because I wanted one that could help me get home in the afternoons when I commute to/from work. I live at the top of a long hill and it wasn't fun trying to get home with my regular bike. Now, though, when I need to get up to that extra tough part, I go to level 3 for just a short bit and I can make it. So I do get a workout every day. I feel confident that when I need that extra power, it's there.

Great bike, overall. Some getting used to when shifting gears. Sometimes, the thumb throttle will not engage when I want that extra push. I've had to play with it just right to get it going. Not sure if that is a design flaw or a feature because this is my first electric bike.

I'll keep everyone posted as to whether my situation gets resolved satisfactorily with the manufacturer.
 
tomjasz said:
Looks like you didn't take heed! :rolleyes:
And once again these one-shot posts are of no value.
Click to expand...
I agree and you are already airing your grievances at the Dost thread.

You heard about the guy that banged his head against the wall right? You know what he said when asked why he did it? He said "because it feels so good when I stop!"
 
Despite the rhetoric in this thread, I've been eyeing Dost as a possible addition to my fleet. If nothing else, it makes me wonder about the availability of replacement parts and warranty work.

I understand that supply chain issues hit the small guy harder than the big ones. In any case, I'll be following this thread.
 
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