(Note: some of this post is on another thread, but I thought it good to include all my experiences here)
Symptom: A "skip" or "blimp" when pedaling slowly but forcefully, typically when starting up. This happened to my wife a few times (I could hear it 100' away), and then it happened to me on ride.
Cause: I was pretty sure it was the Gates belt jumping a tooth. Read the Gates manual (that came with the bike - props to Evelo!), and what it described as symptoms of too loose a belt matched. So set about increasing the belt tension.
Fix: See photo below:
View attachment 39825
The basic procedure is to loosen the 5mm hex head screws (2 on each side of the bike), then loosen the lock nut (10mm) on the red hex head screw. Then turn the red hex head screw in or out to move the dropouts to the front or rear of the bike. Here's a close-up with the wheel removed:
View attachment 39826
Problem: The paint job on the frame is pretty decent, but the paint thickness in the open oval prevents the dropouts from moving. What I actually had to do was to remove the blue screws completely and then file/sand the paint away from the open oval:
View attachment 39827
I don't have a photo, but the adjustable drop-outs are aluminum and have a protrusion that rides in the oval. With the paint this was an interference fit. After sanding away the paint, the dropouts were able to slide in the oval. I still left them a tight fit.
Anyway, I re-installed the wheel (here's a photo of the axle in the proper location in the drop-out):
View attachment 39828
tightened the axle nuts (15mm) to a torque of about 45Nm, and then was able to use the red screw to slide the drop-outs to get the right belt tension and to keep the wheel centered in the frame.
I used "feel" on the belt tension, and then found the Gates phone app, which basically uses the phone microphone to measure the harmonic frequency of the belt when you pluck it like a guitar string. I used the Gates manual to determine the acceptable tension and I was close enough to not mess with it anymore.
With the Gates belt, too little tension results in the skipping we had. Too much tension wears other components out. The tension recommendations for an IGH (Internally Geared Hub) like the enviolo are lower than for analog mountain bikes, so you don't have to worry about the belt itself having too much tension. I ended up at the upper range of tension.
One thing that will be interesting is if I have to change out a tube in the field. The 15mm axle nut is not a large size, and I expect to carry a box wrench for it. The question is whether when replacing the wheel whether I can still get the axle all way into the drop-out, since that means the belt has some tension on it. I think that once the axle is mostly in place that sitting on the bike would apply enough force to re-tension the belt (it's actually not that tight, but it is tighter than any chain which only has a derailleur spring for tension).